When can we expect the Mamba XL in stores again? - RC-Monster Forums

brian015 · 11.15.2011, 07:43 PM

Tower has them in stock now:

http://www3.towerhobbies.com/cgi-bin...&I=LXBRBB&P=ML

11.17.2011, 08:29 AM

I am more interested in the current lead time in upgrading the MMMXL to VS2. I know that it states on their site that lead repair times are three weeks but does that also refer to MMMXL. Just don't want to be without a working ESC for too long. Considering I have to send it half way around the world, then for it to come back to me and if it was to sit there for ages would be really pointless. Would be nice if someone from Castle chimed in.

JERRY2KONE · **Spare -** 11.17.2011, 03:42 PM

If it were me I would buy a spare to use and then send the other one in for repair/exchange. This way when it comes back you have something to fall back on should anything happen to the one in your vehicle.

TexasSP · 11.18.2011, 10:59 AM

Quote:

Originally Posted by JERRY2KONE

If it were me I would buy a spare to use and then send the other one in for repair/exchange. This way when it comes back you have something to fall back on should anything happen to the one in your vehicle.

Not everyone can just shell out another $300.00 just to have a spare controller. To me, all the people who have controllers out should get theirs before any new ones go to retailers. Of course this depending on you having already sent it in.

I love CC but the communication on this matter has been lackluster.

sikeston34m · 11.18.2011, 11:13 AM

*Waiting until they get ALL the bugs worked out*

Semi Pro · 11.18.2011, 08:06 PM

Quote:

Originally Posted by TexasSP

Not everyone can just shell out another $300.00 just to have a spare controller. To me, all the people who have controllers out should get theirs before any new ones go to retailers. Of course this depending on you having already sent it in.

I love CC but the communication on this matter has been lackluster.

agreed thats just good business to handle it that way, its a real let down that many of us are waiting on them and they are sending batches to tower to sell, its a real let down honestly

05:13 AM

Quote:

Originally Posted by TexasSP

Not everyone can just shell out another $300.00 just to have a spare controller. To me, all the people who have controllers out should get theirs before any new ones go to retailers. Of course this depending on you having already sent it in.

I love CC but the communication on this matter has been lackluster.

Exactly. It's not about the money but more so why should I keep a spare? I haven't blown up a speed controller in years (few just died on me but no flames or smoke) and if I was to buy another MMMXL it would be going into another car for sure. It's kind of like saying "Buy a second 1:1 car in case your first one breaks down". Not really the way to go about it IMO.

I know Castle are hard at work trying to fix all these controllers and good on them for doing so. Just wished they would chime in more often and keep us a little bit better informed. Since my MMMXL works fine for now it would really suck having it sit on the bottom of a pile of other controllers waiting for it's turn to get fixed. That's all.

JERRY2KONE · 08:12 AM

Comparing an R/C car ($400-$2000) to a 1:1 vehicle ($16K - $30K) is hardly a fair comparison. But at the same time it all depends on your use of said vehicle. If you have a car that you drive to and from work on a daily basis having a spare engine is not the norm, because you expect this vehicle to stand up to the normal punishments of daily driving for quite some time due to the many years of history that has gone into the design, manufacturing, and testing of these vehicles.

On another hand if you are driving a Jeep that you take into the mountains every weekend and you beat the snot out of it, then having backup equipment is expected if you wish to continue this hobby. This is a hobby that is constantly going through changes with experimental equipment, and as we have all seen there are periodic failures due to missuse and even manufacturers faulty design or just bad components. Keeping spares is the norm in this hobby. If you do not then you are going to suffer some down time waiting for replacement parts.

This particular ESC has only been on the market for a short time and expecting CC to turn around repairs so quickly is just unrealistic. If there are any hardware or software issues related to this controller they are focused on resolving those first and foremost, because it just makes good business sense. I am sure that you would not want them to rush a replacement out to you just to have it die on you for the exact same reason. Communication is the key and I am surprized that Joe has not stopped in to respond, but in fact I have not seen him in here much at all lately. Try calling CC dirctly and talking with one of their reps.

11.19.2011, 06:32 PM

Jerry the prices are not a consideration fact. To it seems like if I am going to have a duplicate of something sitting on the shelf in case the original dies then that means that I probably don't have much faith in that product or in what I am doing and neither is the case.
So going by your reasoning, anything that costs $300 or less in my house I should have a duplicate of?????? Kind crazy. I would need a second house. I really need my microwave oven but do I keep a second one in the garage in case the one on my kitchen bench packs it in?

Also no one expects Castle to perform miracles, abolish world hunger, cure all cancer or even develop a new ESC without bugs on the first try. I (and I am sure others are with me on this) would just like to know what the lead time is for Mamba XL repairs/changeovers. No one is asking more than that.

I have emailed Castle a few times in last week and still no answer. I know they must be really busy with all this but their excellent customer service has lost some of it's shine in the last few months. Sorry but just how I feel.