Quote:
Originally Posted by fastbaja5b
ESC's keep smoking, Savage Flux XS rebadged Sidewinders have a high failure rate, MMMXL's still seem to be backlogged even now. Repair time is out at 8-12 weeks (I know my ESC is just on 9 weeks now)
Customer Service emails remain unanswered, Little to know response to threads on forums, getting email replies is next to impossible.
Have we sold out to the bulk orders of Traxxas and HPI and forgotten the foundation that gave Castle such a positive reputation for customer service, a quick browse of the forums, that reputation is now all but in tatters.
Are we the new Max Amps? or is it a case of Traxxas and HPI throwing big $$ around to power X01's Flux 5SC's etc with systems that 2-3 years ago we were told would be insufficient for that heavy a vehicle (A 1515 1Y in a 1/5 Scale is just a joke)
I would ask Castle to reply but I don't expect it will happen. It's just sad to see consumers treated with such contempt and dismissed so easily.
I have been called a 'hater' by some of the local Castle Fan boys and no doubt this will stir up that hornets nest (and you all know who you are), Unlike my opinion of Maxamps my opinion of Castle is not that of blind hate, but I am a very disgruntled consumer who has spent some serious $$ on Castle products and do expect a level of customer service.
Castle get your s#it together.
|
The bold question in your post, shows me a lot about your contempt for castle. As has been said in previous threads of yours, A call gets better results than an Email. If they answered every one of your Emails, Wouldn't you say, Get off the computer and fix the problem? This is a double edged sword, Keep you informed and look lazy, or work, work and more work on a solution and have people like you complain and hurt their rep. Either way they lose. How were they to know and outfit for the rush their products would receive? If the overwhelming bad parts are the 1% imagine how many are actually out there. Looks like we got lucky, and you caught a few of the 1%
Quote:
Originally Posted by fastbaja5b
The fact that my issues have been met with no response from Castle Creations just illustrates the utter contempt they have for the customer and the disregard they hold customer service in now they are lining their pockets with these bulk orders from Traxxas, HPI etc. No company with a 12-13 week turnaround on a warranty repair, at ANY time should be considered to be putting out a reliable product. In a public open forum I am entitled to voice an opinion, what's ironic is that it's American forum users who are trying to stifle a dissenting opinion of a company they obviously have a love affair with, doesn't that sort of fly in the face of your constitution, all this free speech and what not.
You don't have to like my opinion, I don't have to like yours, but we both have the right to voice them.
|
Nobody says you are not entitled to an opinion, But you have at least three threads and no telling how many posts on others showing your views, opinions and contempt, We get it already, enough. This forum and castles part of it, is for support and projects. It's sad that jerkwads like you may have scared off the people that Love and help on this forum. I am not a fanboy, Just an idiot that bricked a mamba max and got a free castle link due to a bad update. If that makes me bad in your eyes, so be it
Hybrid Mode
