What's going on with Castle?

[Pdelcast]

omg!

I leave for a couple months and it turns into a shouting match!

Really the customer support issues we are running into comes down to our serious growth, + the recall on ICE-HV. We are still getting swamped -- but we are starting now finally to see some daylight.

So please bear with us while we go through some growing pains.

March was our worst month for CS problems and return turn-around. We are getting better as we dig ourselves out of our hole.

Very sorry for the long repair times and CS wait times - -but there is light at the end of the tunnel!

[outlaw]

Patrick

Would a surprise if +30.000 ESC's exchange wouldn't cause some trouble...
But the german Castle community stands by you !

heads up
every bad does have a good ... one day

thx for the update !!!

[Pdelcast]

Originally Posted by outlaw

Patrick

Would a surprise if +30.000 ESC's exchange wouldn't cause some trouble...
But the german Castle community stands by you !

heads up
every bad does have a good ... one day

thx for the update !!!

Thanks for the kind words Outlaw...

FYI - it was more like 60,000 total affected by the recall...

[outlaw]

60.000 ??? no kidd'n

Just a little "reminder" who is "complaining" about Castle these day...

They exchange those 60.000 controlers for free !!!
Try to find a company of the size and the passion like Castle, doing this.

As long you did not found this company, please stop complaining ...
Better buy some Castle products to make sure they stay in business !!!
I just bought 2 Monster

Forgot one thing
There is another Service Advisorie for the Mamba XL2
I saw that one a week ago, send an email to castle support and got an answere and the part shipped within 5 days !

And the latest Mamba XL2 is doing an outstanding job...
prodrucing 3,8kw like nothing ...

[padrino]

Originally Posted by outlaw

60.000 ??? no kidd'n

Just a little "reminder" who is "complaining" about Castle these day...

They exchange those 60.000 controlers for free !!!
Try to find a company of the size and the passion like Castle, doing this.

As long you did not found this company, please stop complaining ...
Better buy some Castle products to make sure they stay in business !!!

It goes both ways, while people have every right to complain they should keep it balanced, by the same token being a Zealot or total fanboy doesn't help either...

People definitely go too far when it comes to complaining generally because of the emotion involved and that needs to be handled but people voicing their opinions and positions is good for everyone as long as it isn't out of line.

[jayjay283]

How does that go for people who just ride the fence post padre ?

[TexasSP]

Originally Posted by Pdelcast

omg!

I leave for a couple months and it turns into a shouting match!

Really the customer support issues we are running into comes down to our serious growth, + the recall on ICE-HV. We are still getting swamped -- but we are starting now finally to see some daylight.

So please bear with us while we go through some growing pains.

March was our worst month for CS problems and return turn-around. We are getting better as we dig ourselves out of our hole.

Very sorry for the long repair times and CS wait times - -but there is light at the end of the tunnel!

Who do you think you are Patrick?!?!?!

We were talking about blueberries and you rudely interrupted this serious discussion to talk about ESC's and CS?

Everyone knows that blueberries are what makes the world go round. Without them, the universe would spin off in to complete chaos and implode upon itself.

To BrianG: the four hours comment was tongue and cheek by me.........

BTW, Patrick, keep up the hard work. It's rough when you grow by leaps and bounds over night. I started working for a company a few months back that did much of the same, going through many pains, but moving forward head down all the time. Life is an adventure after all.

[lutach]

Originally Posted by Pdelcast

omg!

I leave for a couple months and it turns into a shouting match!

Really the customer support issues we are running into comes down to our serious growth, + the recall on ICE-HV. We are still getting swamped -- but we are starting now finally to see some daylight.

So please bear with us while we go through some growing pains.

March was our worst month for CS problems and return turn-around. We are getting better as we dig ourselves out of our hole.

Very sorry for the long repair times and CS wait times - -but there is light at the end of the tunnel!

This will only make Castle stronger. A lot of the people complaining might not own a business and have no idea how hard it is to run a company the size of Castle. If something similar happened to any other company, I can see that company going under. Keep up the good work Patrick.