I just had to share this with some one. I had ordered the HV Maxx 4.5 system from Tower Hobbies with a discounted price of $239, and was so excited when the box arrived today

. I picked my wife up from work on my way home and she had the box with her and was excited for me as well. So we arrived home and as we settled in for the evening I cut the tape open and began to empty the contents of the package only to find a 9oz 5 minute epoxy kit, which has almost the same size and weight of the system. The paperwork was correct, but no 4.5 HV Maxx system

. I was horrified and worried about how to handle the matter. I called them immedietley to get to the bottom of my nightmare.
To the honorable efforts of the T/H customer service staff they jumped right on this with a sincere apology for the mistake, and corrected the problem by over nighting a replacement HV Maxx system. I was very pleased with their response, and hopefully this will have a good ending

. The only thing that was obvious was that their warehouse staff who pick and pack the orders have a procedure which requires them to place their ID# and initials on the order form that is packed into the boxefor shipping. This step was porposely avoided as well. So someone there has a (free) brand new HV Maxx system worth $270. in hand and is probably placing it on EBay as we speak. That is just plain shameful, but cudos to T/H for the great job with the customer service efforts.