Starting to wonder...

[lincpimp]

Before I begin, a little background:

I purchased 2 MMM v1 escs thru Mike's pre-order. I ran one and left the other un-opened. The 1st is still going strong. About 3 weeks ago I decided to run the other in a truck I just finished. It died, and I sent it back to CC (I paid for the postage). They sent me back a v2, and I got about 15mins from it. So I decided to call, and get them to send me another v2 and a mailer.

I figured that I had sent one back on my own dime, so they could cover the shipping for the failed replacement. They have done this for others, so it was not like I was looking for "special attention".

So I called on Monday, 9/8, and left a message for Morgan (I was directed by a recording to leave her a message). I waited a few hours, and called back. This time another lady transfered me to her. Morgan seemed very nice, and took down my info, phone number and email addy. See said that tech support would contact me about my V2 failure. She said that there were a few isolated cases, and tech wanted to address them personally.

Next day I get a call from CC, but it was Morgan again asking me for the same info I had given the day before. Strange, maybe it was mis-placed. Again she said that tech would contact me. I will note that I am on-line all day, and have my business phone on me the entire time I am open, which is also CC's operating hours. And I check all messages and missed calls I receive outside of operating hours.

So it is now Friday evening, and I have not received any calls or emails from CC. I see no reason for this, after providing contact info twice, and being reasonably patient. If there were so few problems with the V2, tech support should be able to call me up or at least send me an email asking whatever questions they want to. I can only imagine the problems are being downplayed, and tech is swamped trying to figure this stuff out. Or nobody wants to call me back!!!

Not trying to be a dick, but I figured since the Pres of CC does seem to frequent this forum, he may want to have some feedback on his employees.

I have also found out that CC has run out of V2 escs to send as replacements. This happened after I called, so if they had just sent me one out when I called then I might have it by now. Oh well, at least I have a spare MMM v2. And a few quark 125b backups.

I imagine that they will try to fix the various issues before producing any more escs. I am not even going to bother to ask when that will be, as I am sure that they have no better idea than I...

I have been a strong supporter of CC during this, as I know how it goes in business. Hopefully they can rectify the various issues, as the MMM works so well...