Castle moving sale

[KniteWulfe]

I got an invoice for my first order, but it was for one motor Instead of two. Dena sorted it out right away and sent the second motor, they covered shipping on that one.

Now I still haven't gotten an invoice for my second or third orders which were placed the next day.

Benji we just have to be patient. Castle has great support but they do not have a system or enough staff to deal with this volume of orders. If you are really worried about it, it's best to give them a call.

[Lee Estingoy]

Originally Posted by KniteWulfe

I got an invoice for my first order, but it was for one motor Instead of two. Dena sorted it out right away and sent the second motor, they covered shipping on that one.

Now I still haven't gotten an invoice for my second or third orders which were placed the next day.

Benji we just have to be patient. Castle has great support but they do not have a system or enough staff to deal with this volume of orders. If you are really worried about it, it's best to give them a call.

KW, did you order online? Did you enter it properly?

I'm trying to sort it out on this end, and if you entered it online I'm concerned.

Thanks

Lee

[Finnster]

Originally Posted by Lee Estingoy

KW, did you order online? Did you enter it properly?

I'm trying to sort it out on this end, and if you entered it online I'm concerned.

Thanks

Lee

I received an air 1717 instead of a car version. I got an email from Thomas on the delivery date (10/28) to explain the mix up and offer an exchange if I replied to the email. I've replied a couple of times, but with no response. I know you guys are swamped, but just a little concerned about not getting the right version if all the motors go.

Is there a better way to go about this? Thanks!

I just emailed them today and this is what I got.....I placed my order on the 24th

"All the orders for orders processed in the last 7 days will be shipped on 10/04/2010"

[Semi Pro]

i got one of the two motors that i ordered today

[simplechamp]

Ordered on the 23rd, and received motor today. I did get the 12-digit confirmation after ordering, but no shipping notice.

I will continue to wait, still not understand why some of us already got the motors while the others have no invoice (I think that this is because we are international buyers).

By the way, they are still commit to confirmation within 1-2 days.
This is from the sale website:
"Due to an incredible response to our sale, please note the following:
1.THANKS for the order!
2.We are processing as fast as we can, and will send you an order confirmation within 1-2 business days of receipt.
3.We anticipate shipping items within 1-3 days of receipt.
4.Tell your friends - these deals won't last long!! "

[KniteWulfe]

Originally Posted by Benji

I will continue to wait, still not understand why some of us already got the motors while the others have no invoice (I think that this is because we are international buyers).

By the way, they are still commit to confirmation within 1-2 days.
This is from the sale website:
"Due to an incredible response to our sale, please note the following:
1.THANKS for the order!
2.We are processing as fast as we can, and will send you an order confirmation within 1-2 business days of receipt.
3.We anticipate shipping items within 1-3 days of receipt.
4.Tell your friends - these deals won't last long!! "

I live in Korea, so I'm an international buyer too. I got my order confirmations right away, just no invoice for the second or third orders.

[hemiblas]

Hey Benji, I dont think it has anything to do with where you live. I havent gotton an invoice either and I placed my order last friday and I live in Las Vegas. I think the first people that ordered got their orders in and shipped quickly, but I bet the demand built up pretty quickly once word got out.

[Bmr4life]

That's exactly how it went from my point of view. I placed two orders on the 23rd and both shipped out last week. I then placed another order on the 24th and there's no update on it yet.

I'm sure they got a boat load of orders last Friday which caused a backlog.

[V0RT3X]

Turbo mode activated:

http://trkcnfrm1.smi.usps.com/PTSInt...=EC670478289US

[feistyacorn]

I just received my 1520 and CM20! The 1520 will find a nice home in my gorillamaxx g3r. Thanks Castle!

[tashpop]

woooohhh, got an order in. hope their sale page is updated and they have a 1717 instock for me;-)

[scarletboa]

looks like they added some MM combos and stand/alone MMs. the prices aren't as crazy good as the motors, but they aren't bad either.

[simplechamp]

After the MMP came out there wasn't much reason to buy an MM (at least not for the same price). Now there is a little more motivation.

I wonder what Castle is telling the retailers who contact them ("Dealers holding stock affected by this sale should contact Castle directly.")