Your Rating on Castle Service!

[bdebde]

11

[InsaneRC]

hmmmm i see your guys point but i get paid monthly and bills come frist then family then R/C everyone should know this not trying to B*tch just seeing peoples input thats all hope thats ok CC does need to inprove service and also if i had the money i would buy a phone card to call CC but i don't

[BrianG]

Originally Posted by InsaneRC

hmmmm i see your guys point but i get paid monthly and bills come frist then family then R/C everyone should know this not trying to B*tch just seeing peoples input thats all hope thats ok CC does need to inprove service and also if i had the money i would buy a phone card to call CC but i don't

I hope I don't come across an an ass, but if money is that tight, maybe this is the wrong hobby. This is clearly a hobby for people with large-ish disposable incomes, especially when you have multiple vehicles. If you are looking improved CS simply to help save your purse, I think you're barking up the wrong tree. Let's be realistic, companies produce a product to make money. And handing out replacement ESCs for any failure (whether user error or not) does not encourage profit. I think CC has done wayyy more than most would to satisfy their customers. Makes me wonder how profitable the MMM actually is given what they had to go through with the V1 debacle.

Again, sorry if I offend, but I call it like I see it.

[InsaneRC]

well then delete this post.....

Originally Posted by BrianG

I hope I don't come across an an ass, but if money is that tight, maybe this is the wrong hobby. This is clearly a hobby for people with large-ish disposable incomes, especially when you have multiple vehicles. If you are looking improved CS simply to help save your purse, I think you're barking up the wrong tree. Let's be realistic, companies produce a product to make money. And handing out replacement ESCs for any failure (whether user error or not) does not encourage profit. I think CC has done wayyy more than most would to satisfy their customers. Makes me wonder how profitable the MMM actually is given what they had to go through with the V1 debacle.

Again, sorry if I offend, but I call it like I see it.

couldnt have said it better

[BrianG]

Originally Posted by InsaneRC

well then delete this post.....

No, it can stay. We all have our opinions, and mine is no more "right" than yours. I'm just stating mine perhaps a little more harshly. I usually try to be more diplomatic, but I am in a bad mood today.

[lincpimp]

Originally Posted by BrianG

No, it can stay. We all have our opinions, and mine is no more "right" than yours. I'm just stating mine perhaps a little more harshly. I usually try to be more diplomatic, but I am in a bad mood today.

You need a hug big guy?!?!?!

I have to agree with you, this is not the best segment of the hobby to be in if you have a tight budget, or expect a fair amount of down time if you do.

As far as castle's service goes they have always treated me well, and not required any pestering to get my stuff back. I threw them a 10 as I have had similar experience with other esc companies (orange treated me well too) and I have also had great service after the sale from many other online sellers, such as Mike, OSE and BPP to name just a few.

[InsaneRC]

Here's a great idea delete this thread was just trying to get people's input omfg!!!

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[lincpimp]

Originally Posted by InsaneRC

Here's a great idea delete this thread was just trying to get people's input omfg!!!

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Calm down Beavis!

Originally Posted by InsaneRC

Here's a great idea delete this thread was just trying to get people's input omfg!!!

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easy.......calm yourself down..haha

[hootie7159]

you may not know this yet but this forum is full of both sarcastic but very honest and real members.....they just tell it like it is....no tip-toeing around.....don't get me wrong...post any problem you have on here...ANYTHING....and guaranteed (if its a legit problem and not stupidity) you will get a well-informed reply to your post....well...i guess even if its stupidity as well just making jokes relax.. its just like a small little dysfunctional mafia type of family....with Don Monster Mike leading the way... they will help you out but at the same time put a little "reality-juice" in your kool-aid......hope you smell what i'm stepping in...

[lincpimp]

Originally Posted by hootie7159

you may not know this yet but this forum is full of both sarcastic but very honest and real members.....they just tell it like it is....no tip-toeing around.....don't get me wrong...post any problem you have on here...ANYTHING....and guaranteed (if its a legit problem and not stupidity) you will get a well-informed reply to your post....well...i guess even if its stupidity as well just making jokes relax.. its just like a small little dysfunctional mafia type of family....with Don Monster Mike leading the way... they will help you out but at the same time put a little "reality-juice" in your kool-aid......hope you smell what i'm stepping in...

Yeah, no dis intended by me! I just make jokes and take peoples words out of context!

[E-Revonut]

Well I have 4 cc products, Mamba25, MM, and 2x MMM. I have only dealt with CC for the MMM, I had a v1, it died, they sent me a v2 that lasted for awhile and then died, and now that is replaced with a v3 and it's going strong still along with my v3.1? ( I have one with bullets for the battery and one without). They took care of me without any problems and I received my replacements in a timely matter considering everything that was going on. I didn't give them a 10, but only because I was being honest in that no one is perfect. I would realisticly rate them 9.9 leaving that little bit for improvement. I don't think that there is another company that has devoted so much time to helping the members of RC-Monster.

Now for my $.02 on the rest of this thread......mostly directed at InsaneRC..........Biggest thing is, if your gonna play in our playground you had better get used to the way we play! We [RC-Monster Members] are a great source of knowledge but this forum also has a lot of joking around and picking on each other (LincPimp and Miss Piggy started the whole swine flu thing). Next up, if you can't spare $5 to get a calling card to get a $140 esc replaced your in the wrong hobby, PERIOD!!!! Brushless monster trucks, truggys, and buggys are very expensive to purchase and maintain. I beleive my average monthly spending on RC exceeds $200, throw in associated costs such as travel to the track and eating at the track and it's even more. Maybe the $600plus that you have into your truck could have been spent more wisely.

My disclaimer - Right along with Brian, sorry if I came off as a a$$ but there's no point in not being honest.

I think in general this thread with the poll is a good thing, you will see that most people can agree that CC has top notch CS. The few that don't think so are most likely the ones that didn't take advice on their setups and burnt something up and think that CC should replace there stuff for free just because.

[joeling]

I have sent back 3 MMMs to CC & received brand new ones back. No questions asked. Although I had to pay a little more postage as I am from Malaysia, I pay gladly knowing perhaps some of the dead MMMs sent to them did not really deserve any warranty claim .

For that I'm a CC customer for life.

Regards,
Joe Ling

[Arct1k]

I confess i was originally thinking ahhhh another castle bash thread.

However underneath all of this matt has a good point. I to have had to call to find the status of a repair. It would be nice to have an online repair tracking system.

Could we get webcams to so we can get sneek previews of new products and ensure patrick is at his desk - LOL

Ps matt just note this is the forum that bought the whole of cc lunch!