Mgm comp pro controllers

[JERRY2KONE]

Ok so I am now living in Prague, Czech Republic, and I have written to MGM to see if I could meet with them to discuss some of the issues that keep a lot of people from purchasing their controllers. This is the first response I received yesterday.

Dear Jerry,

thank you for your e-mail and sorry for not answering you sooner :-)

Also thank you for all nice that you wrote about our electronics. All of that is the reason why MGM compro is known between most demanding modellers as #1. I am not sure if I understand correctly how you mean this sentence "Most ESC companies have a warranty servicing department that keep re-manufactured/refurbished controllers on hand for immediate turn around shipping when another one is sent in for repair." If it is meant that there will be a MGM center in USA which will keep controllers for "exchange" in case that customer want to send his controller for repair then this is really a problem. We are much different then other producers and our products can be ordered in tens various types for each model of controller. So you can have for example TMM 28026-3 X-SERIES with options for boats and these options are different than for cars. You know how I mean it, every controller can be made in tens various types. What more it is always needed to find first what caused the "problem". In most cases (99.999%) the damage is caused by customer by for example changing polarity, using with defective motor, overloading, using with non-suitable connectors, etc., so if we will provide him for time of repair another piece then nobody can guarantee to us that he will not damage another controller. It is very fine electronics and that is the reason why it is not cheap. We are not Chinese producer that can (and have to) exchange one controller for another for free and we also do not want to do this. We know what we produce, all the parts are tested with the full load before leaving company. This is why our name is so known for its quality. Did I understand the sentence right or you meant it differently? :-)

(On the other hand I have to say that whole process of sending back and repair is very fast in fact. The spedition companies and also our service is very fast so it does not take so long :-) )

I have to say that I am also happy that you are here in Czech Republic and you can see how beautiful country it is. Mostly the Prague. I will be happy to welcome you here in MGM compro factory. It will be nice to meet you here in my office and I am looking forward to it. Unfortunately we cannot make the "tour" through the company. This is because we also produce industrial parts for other companies and we are bounded by secrecy agreements. I hope that you understand.

I hope to meet you soon too. Have a nice day here in Czech Republic and I am looking forward to you anwer.

Very Best Regards,
Martin Dvorsky, MGM compro :-)