What's going on with Castle?

[BrianG]

Originally Posted by snellemin

Anyways, I like Blueberries.

Blueberries used to be good, but I find they tend to be somewhat bitter lately (although, I've heard it was because of unavoidable circumstances which should be corrected soon).

So, on any forum I can find, I've been posting my displeasure about bitter blueberries and talking down to those who still support the bitter blueberry market. I still buy bitter blueberries though, despite the huge variety of alternate non-bitter berry choices I can get instead.




This was written with tongue firmly in cheek...

[crazyjr]

Originally Posted by fastbaja5b

ESC's keep smoking, Savage Flux XS rebadged Sidewinders have a high failure rate, MMMXL's still seem to be backlogged even now. Repair time is out at 8-12 weeks (I know my ESC is just on 9 weeks now)

Customer Service emails remain unanswered, Little to know response to threads on forums, getting email replies is next to impossible.

Have we sold out to the bulk orders of Traxxas and HPI and forgotten the foundation that gave Castle such a positive reputation for customer service, a quick browse of the forums, that reputation is now all but in tatters.

Are we the new Max Amps? or is it a case of Traxxas and HPI throwing big $$ around to power X01's Flux 5SC's etc with systems that 2-3 years ago we were told would be insufficient for that heavy a vehicle (A 1515 1Y in a 1/5 Scale is just a joke)

I would ask Castle to reply but I don't expect it will happen. It's just sad to see consumers treated with such contempt and dismissed so easily.

I have been called a 'hater' by some of the local Castle Fan boys and no doubt this will stir up that hornets nest (and you all know who you are), Unlike my opinion of Maxamps my opinion of Castle is not that of blind hate, but I am a very disgruntled consumer who has spent some serious $$ on Castle products and do expect a level of customer service.

Castle get your s#it together.

The bold question in your post, shows me a lot about your contempt for castle. As has been said in previous threads of yours, A call gets better results than an Email. If they answered every one of your Emails, Wouldn't you say, Get off the computer and fix the problem? This is a double edged sword, Keep you informed and look lazy, or work, work and more work on a solution and have people like you complain and hurt their rep. Either way they lose. How were they to know and outfit for the rush their products would receive? If the overwhelming bad parts are the 1% imagine how many are actually out there. Looks like we got lucky, and you caught a few of the 1%

Originally Posted by fastbaja5b

The fact that my issues have been met with no response from Castle Creations just illustrates the utter contempt they have for the customer and the disregard they hold customer service in now they are lining their pockets with these bulk orders from Traxxas, HPI etc. No company with a 12-13 week turnaround on a warranty repair, at ANY time should be considered to be putting out a reliable product. In a public open forum I am entitled to voice an opinion, what's ironic is that it's American forum users who are trying to stifle a dissenting opinion of a company they obviously have a love affair with, doesn't that sort of fly in the face of your constitution, all this free speech and what not.

You don't have to like my opinion, I don't have to like yours, but we both have the right to voice them.

Nobody says you are not entitled to an opinion, But you have at least three threads and no telling how many posts on others showing your views, opinions and contempt, We get it already, enough. This forum and castles part of it, is for support and projects. It's sad that jerkwads like you may have scared off the people that Love and help on this forum. I am not a fanboy, Just an idiot that bricked a mamba max and got a free castle link due to a bad update. If that makes me bad in your eyes, so be it

[snellemin]

Bitter Blueberries is what made me go to the farm and see what's up. Was simple to see that the farm was too small and the demand was high for sweet berries. The farm can't get any bigger either, because of shortage organic supplies.
So I bought a Black berries instead, but stayed away from the strawberries.

[Bondonutz]

Go back to the TRX forum with the rest of the children

[BrianG]

Originally Posted by snellemin

Bitter Blueberries is what made me go to the farm and see what's up. Was simple to see that the farm was too small and the demand was high for sweet berries. The farm can't get any bigger either, because of shortage organic supplies...

But I don't care why my blueberries are bitter, I just want my blueberries to not be bitter! Anyone who says otherwise is simply a bitter blueberry fanboy.

[Arct1k]

Brian you may be premature in you blueberry purchase. July is National Blueberry month in the United States and Canada where the blueberry is celebrated. A bitter blueberry is a blueberry that was picked too early.

Say no to picked to early blueberries. It's not the blueberries fault.

[brian015]

I'm sorry, but you guys are really missing the point of this thread.



























You need to realize that the problem is mushy grapes - I simply cringe at the thought of eating them:




Simply stated, I'd take a bitter blueberry any day over a mushy grape.

[TexasSP]

The bitter blueberry's is because of the complaints the people in Iowa made to the blueberry lobby. Since then it was deemed only the bitter ones would go to Iowa while we in Texas are to get only the sweet variety.

If that makes me a fanboy then so be it. I'll be eating my sweet blueberries while you walk around with sour patch face all day.



BTW, I spent 4 hours looking for the perfect sour face picture for this post.



Either way I have my Schulze controller ready with 12 inch long battery and motor leads. I know if it blows Schulze will have my back.

[FG101C]

I thought it was just me, I too have found blueberries to be quite bitter as of late. I really do hope a solution to this blueberry issue is found soon, oh how I long for the days when blueberries were sweet and succulent.

[BrianG]

Originally Posted by TexasSP

...BTW, I spent 4 hours looking for the perfect sour face picture for this post...

4 hours?? It took me about 10 sec using Google image search to find this:

[snellemin]

Notice she bit into a "Lemon".

[MiamizFinest]

Lemons are the devils fruit...

[BrianG]

Still a good face... :P

[Pdelcast]

omg!

I leave for a couple months and it turns into a shouting match!

Really the customer support issues we are running into comes down to our serious growth, + the recall on ICE-HV. We are still getting swamped -- but we are starting now finally to see some daylight.

So please bear with us while we go through some growing pains.

March was our worst month for CS problems and return turn-around. We are getting better as we dig ourselves out of our hole.

Very sorry for the long repair times and CS wait times - -but there is light at the end of the tunnel!

[outlaw]

Patrick

Would a surprise if +30.000 ESC's exchange wouldn't cause some trouble...
But the german Castle community stands by you !

heads up
every bad does have a good ... one day

thx for the update !!!