Not fun. I had to make a USPS claim in July. Not only did they loose my package, they lost my claim!! Twice!!! I finally got paid about 2 weeks ago. Make sure you get the name of the person at the post office that takes the claim.

If it goes as planned, it supposed to take around 6 weeks.

Well another month and still nothing. Mike was going to see if he had better luck with them, I haven't heard anything there either. USPS said all they'd do is send me delivery confirmation, would not initiate a claim.

I guess the question before the panel is: what options or recourse do we have dealing internationally like this? Any?

I know others' experience has been six months. This has only been three so far, but that's three too long to not of heard anything.

Have you tried phoning them?

I'm guessing their spoken English might not be as good as their written English. Besides that, the cost for the phone call might be a bit much :002:.

FWIW I had a Mega motor (also Czech origin) blow out a while ago and it took about 6 months before I got it back. I did receive a new motor atleast!

If you have some kind of service reference with MGM I would definately give them a call.

If it takes that long before it's replaced, you bought another one. most likely from another brand..

Persistance is the key it seems though. You will most likely hear something back eventually. Here, the US guys, it seems anything like MGM, or BK takes 6 months! What we need, is a contact that is over seas. Say like, send it to Serum, have Serum ship it to BK or whatever...lol

Not a problem, i will volunteer..

Well, mine was fixed in two weeks including shipping.
E-mail works only before shipping, once you ship it they keep silence...

Planning to send another controller for repair, this time via Mike, so we will see how long that will take.

Artur

That is totally cool! Like the sig Serum! The other was better though! lol

LOL, i hear you newe..

My MGM was replaced by the one and only Mike.. he took care of it and i am HAPPY he did..

This is why I sent my 9920 to him. Although, I still won't see it for 6mo! But that has nothing to do with Mike, it's BK. But I would think Mike can be more effective with his great communication skills and what not. So I'm confident, and feel better going through Mike as well!
I hope this problem will be resolved with MGM, but again, this is the whole reason I go through Mike! He gets the job D O N E!

Me? I actually ordered another Mega before even sending in the burnt one. I now have two as a result.

Too bad you need to do this at all.. With the CC service i know, they instant sent you a new one.. but when a company starts to grow bigger and bigger, i think they start to lack in service.. it's a PITA for them to keep up..

If they get that big, then one would think that they would be able to afford more help! :005:

I do know the quark customer service is alot more resposive than the bk.
I haven't got nothing castle yet. It is or should be on the way now.

I know Nieles, from this forum, contacted Quark for his burned 125. He instant got a new one.. that's what i call service.!

Well TBH these stories have admittedly made me weary of getting the MGM for my conversion. I don't mind buying a $90 motor to replace a burnt one in a hurry, but a $300 ESC is another story. I would hate to have to buy a second one just to keep me running while my main one were repaired.

I'm seriously considering giving a Kontronik Jazz 55-10-32 a try. For one thing, it will allow me to run 10S which is just what I want. And another thing is Kontronik have a good rep for their ESCs (even though not for car use), and they even have an official Kontronik forum on RCGroups which is great. At worst if it doesn't run nicely in a car it should be easy to sell because it's a very popular and highly regarded heli ESC. (I have two smaller Jazzes in my helis)

What about a kontronik 63V?

I always want to test one.. you can do it for me.. LOL

The PowerJazz's lack of proportional braking put me off big time and I want to avoid mech brakes. It also lacks a "car mode" that the other Jazzes have - I think cogging might be a problem with it. It's also pretty big and heavy.

Kontronik are rumoured to be working on a Jazz in between the 55-10-32 and PowerJazz. With some luck it will have car support...

You are sure it has got no proportional brake? dafni told it before, i presumed it was a car controller. but appearantly not.

Yea, pretty sure. It is published in their online specs here.

I also asked them a couple of questions about car mode with other Jazzes here. Might be of interest. :)

Ah, now i see.. An X is yes and a / is no..

Yeh :)

Good information!

Yeah, thanks Aragon!

Kewl np. I hope to provide real world info if/when I run a Jazz in my car.

Awesome! curious if it thermals and can handle Neu's

In other words; buy a neu with it.. LOL

Whe do you plan to order? Then test?

Mmm, let me create a thread on where I'm at so far. :)

At the beginning Mike said it was faster to send it direct to MGM. I have been in contact with Mike, and he said he would try his luck at contacting them as well, but I have not heard a thing yet.

That is the same here, I'm running a MM now in my CRT. My savage conversion, though, I'm planning for 6s so I really want the MGM back.

C'mon Castle, bring us the Monster Max.

Finally got it back today. They repaired the one I sent them, but I still don't know what was wrong. Now I'm debating putting it to use, or selling it on e-bay.

How long did MGM take to get it back to you after you sent it to them?

They recieved it Nov 1st and mailed it back Feb 14th.

Nice, i sell now the Mamba Max and I willbuy MGM 16024, i have 20XL06 motor, and I get next month 2 x 8k maxamps 7.4v LiPos, I make 4s Lipo:D Crazy combo:cool:

'only' 3 months..

How? Stock Out or something? If i dont'n get maxamps, i will buy some others:027:

I want some good LiPos, which LiPos i buy if maxamps are stock out? I dont have so much money for other brands 8k LiPos, they are too expensive...