Need support from Repair department
 

How long after you receive the package will you send notification that you have it and start processing it?

My package was confirmed delivered Nov 4 1:30PM CST but I haven't receive anything... :neutral:

I just hope at least I can get confirmation that it is with repair department.

Sent an email to support about this but hope to get CC's response and maybe others base on their experience

They will probably email you with a response to your email within a day or two. Same thing happened to me. Mine was on its way back a couple weeks later.

it took about 3 weeks before mine was receved and then anothe 3 days before it got notice that it was being sent back


hope that helps

@hemiblas, no doubt on that respond to email support just concerned that the item for repair was received (as confirmed by tracking) and after a week still no email that they received it.

@Semi Pro, was the 3 weeks just the transit time from your post office to CC? If I understood you correctly CC send you email of acknowledgment after 3 weeks from the time you send it to them and another 3 days to process it and send you back.

Thanks for the reply guys

CC never notified me that they received my package (2x MMM V2, MM). However, they did notify me that they shipped out a package to me a week after they received mine. This notification included a tracking number.

Well I guess thats explains everything...thanks...

got my monday. I sent my 3 weeks back they have just started the 2nd run of the new v3. so it should'nt be long. they will only notifiy you when they ship it back.

Jeff, CC never notified me on the 2nd V3. They receive mine on October 27 and when i called them on Nov 5th, they told me that they received it. I got confirmation that they have sent it on Nov 7th.

By the way, they notified me via email and one of those cards on the first one though :whistle::whistle::whistle:.

Yeah I think that is how it works I just dont know. THis is the first time I am returning an item to them so I have no idea...My MMs didnt really give up on me and got sold before they even needed repair. Well I guess I'll just wait and hopefully it arrives just in time (before my E-Slayer gets completed)

????????
 

Sent mine USPS priority w/delivery confirmation on 10/14/08. I have not heard anything from CC. I'm just waiting for return shipping notification. I hope Soon.

Just give them a call.

Hi TruckBasher,

Looks like your items are ahead of me in the queue. Finally got off my lazy b & sent my fried MMMs in a couple of days ago. Let me know how it works out for u. I'm in the same boat :cry:

Regards,
Joe Ling

Joe, well Morgan just sent me an email saying it got shipped out today (US time). Though there was no tracking email from CC. Give your package 2-3weeks if no feedback try to send them a message or of urgent maybe a call.

Well, hopefully it has been shipped, not that I dont trust Morgan just that everybody say there is always an email from them.

I just received 2nd one today. It was shipped Nov 7.

Nice Lito now your 2 trucks can run again. Hope its not raining there I saw the weather is not so good in Asiapac region....I still havent received any tracking info from CC just an email responds from Morgan with a single line saying "replacement shipped today". I tried asking him for a document/package number so I can at least check it via our post office but no word yet. Hopefully I'll get it soon too...