Need support from Repair department - RC-Monster Forums

TruckBasher · **Need support from Repair department -** 11.11.2008, 09:04 PM

How long after you receive the package will you send notification that you have it and start processing it?

My package was confirmed delivered Nov 4 1:30PM CST but I haven't receive anything...

I just hope at least I can get confirmation that it is with repair department.

Sent an email to support about this but hope to get CC's response and maybe others base on their experience

hemiblas · 11:00 PM

They will probably email you with a response to your email within a day or two. Same thing happened to me. Mine was on its way back a couple weeks later.

Semi Pro · 11.12.2008, 01:06 AM

it took about 3 weeks before mine was receved and then anothe 3 days before it got notice that it was being sent back

hope that helps

TruckBasher · 11.12.2008, 01:24 AM

@hemiblas, no doubt on that respond to email support just concerned that the item for repair was received (as confirmed by tracking) and after a week still no email that they received it.

@Semi Pro, was the 3 weeks just the transit time from your post office to CC? If I understood you correctly CC send you email of acknowledgment after 3 weeks from the time you send it to them and another 3 days to process it and send you back.

Thanks for the reply guys

MetalMan · 11.12.2008, 02:13 AM

CC never notified me that they received my package (2x MMM V2, MM). However, they did notify me that they shipped out a package to me a week after they received mine. This notification included a tracking number.

TruckBasher · 11.12.2008, 02:40 AM

Well I guess thats explains everything...thanks...

11.12.2008, 04:47 AM

got my monday. I sent my 3 weeks back they have just started the 2nd run of the new v3. so it should'nt be long. they will only notifiy you when they ship it back.

George16 · 11.12.2008, 06:03 AM

Jeff, CC never notified me on the 2nd V3. They receive mine on October 27 and when i called them on Nov 5th, they told me that they received it. I got confirmation that they have sent it on Nov 7th.

By the way, they notified me via email and one of those cards on the first one though

.

TruckBasher · 11.12.2008, 07:39 AM

Yeah I think that is how it works I just dont know. THis is the first time I am returning an item to them so I have no idea...My MMs didnt really give up on me and got sold before they even needed repair. Well I guess I'll just wait and hopefully it arrives just in time (before my E-Slayer gets completed)

**???????? -** 11.12.2008, 09:22 AM

Sent mine USPS priority w/delivery confirmation on 10/14/08. I have not heard anything from CC. I'm just waiting for return shipping notification. I hope Soon.

George16 · 11.12.2008, 09:42 AM

Quote:

Originally Posted by apollo

Sent mine USPS priority w/delivery confirmation on 10/14/08. I have not heard anything from CC. I'm just waiting for return shipping notification. I hope Soon.

Just give them a call.

joeling · 11.12.2008, 11:38 AM

Hi TruckBasher,

Looks like your items are ahead of me in the queue. Finally got off my lazy b & sent my fried MMMs in a couple of days ago. Let me know how it works out for u. I'm in the same boat

Regards,
Joe Ling

TruckBasher · 11.12.2008, 08:22 PM

Joe, well Morgan just sent me an email saying it got shipped out today (US time). Though there was no tracking email from CC. Give your package 2-3weeks if no feedback try to send them a message or of urgent maybe a call.

Well, hopefully it has been shipped, not that I dont trust Morgan just that everybody say there is always an email from them.

George16 · 11.12.2008, 11:42 PM

I just received 2nd one today. It was shipped Nov 7.

TruckBasher · 11.13.2008, 10:33 PM

Nice Lito now your 2 trucks can run again. Hope its not raining there I saw the weather is not so good in Asiapac region....I still havent received any tracking info from CC just an email responds from Morgan with a single line saying "replacement shipped today". I tried asking him for a document/package number so I can at least check it via our post office but no word yet. Hopefully I'll get it soon too...