Quote:
Originally Posted by stum
Daniel,
Here is a chance to see the defective product first hand to see just how bad it is, which I know you were not able to on the phone. Look at that gap, it would take two shim kits to cob that up to fit but then... notice the small recessed space on the shaft, with the pile of shims going into this space they will at high velocities wiggle around and throw off the center and wear considerably on my Neu's bearings. This is not acceptable by any stretch of the imagination nor can it be fixed with some shims as you suggest. If you want to make good on this and keep a paying customer happy simply replace this brand new defective part with a part that is in spec so I don’t ruin a 260.00 brushless motor. I really don't feel like this is too much to ask, it was a "kit" that was suppose to be everything I needed and complete.
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No problem. Give us a call tomorrow with your address and we'll set you up (after 10am PST). Thanks.