Quote:
Originally Posted by teknorc
Hello,
I think I spoke with you today on the phone. All I said was that you may need a shim kit to adjust/take up the slack on the Elektri-Clutch. I didn't know that this would be so offensive. It is very normal to adjust clutch bells back or forth with the use of shims. I mentioned the part # for the shim kit (for this specific purpose) and you basically hung up on me after that. Please let us know what outcome you were looking for today. Were we wrong to suggest the shim kit to solve your problem?
As for the countersinking, it was a manufacturing mistake that we acknowledge, and as stated, it will not affect performance or strength in any way. We would have liked to have this be a better fit as well. I don't recall laughing at you about the issue when you called however. We try very hard to be as helpful and understanding as possible and we didn't earn a stellar customer service reputation by laughing at or belittling our customers.
We meant no offense or disrespect in any way, hopefully you'll reconsider. Thanks.
Daniel Lewis
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Daniel,
Here is a chance to see the defective product first hand to see just how bad it is, which I know you were not able to on the phone. Look at that gap, it would take two shim kits to cob that up to fit but then... notice the small recessed space on the shaft, with the pile of shims going into this space they will at high velocities wiggle around and throw off the center and wear considerably on my Neu's bearings. This is not acceptable by any stretch of the imagination nor can it be fixed with some shims as you suggest. If you want to make good on this and keep a paying customer happy simply replace this brand new defective part with a part that is in spec so I don’t ruin a 260.00 brushless motor. I really don't feel like this is too much to ask, it was a "kit" that was suppose to be everything I needed and complete.
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