I'm amazed they can be as great as they are. Jenny went above and beyond to replace my MMM, the day I called. (Thank you, Jenny, I know I'm a little whiny) I talked to them Monday, and picked it up on Tuesday from them. No ?'s asked, just handed them a year old v2, and she handed me a brand new V3. What more can you ask for?
Also like to say, It's very impressive of them to do what they do, where they do it. They are not spending ton's of money on a multi-million dollar facility. They are more like a small town shop, on an old small town downtown area, In the middle of a big town.