Your Rating on Castle Service!

I just got word today that repair has finished repairing my controller and they are sending it out today. I should have it within a couple of days.
So 6 weeks is what it takes.
Maybe I should have held my tongue a couple more days.
My apologies to all of you for unloading my frustrations here.
I will now go back to trolling these forums and keeping my mouth shut.

[Pdelcast]

And again, I apologize for the delays -- but early summer is always tough here-- our rate of warranty and non-warranty returns about triples this time of year, and it can take a while to work through everything.

Patrick

Thank you for your reply Patrick.
Sorry I lost my head,

[BL_RV0]

I have been very happy with CC service- replaced my M25 and SW very promptly (2-3 weeks) but it did take about 11 weeks for me to get my MM ESC back when I sent it in for repair, but that was when the MMM was coming out with failures left and right. Therefore castle got a 10/10!

[nitrostarter]

Thanks Castle! Yet another happy customer again.

I picked up a MMM refurb the other day. I soldered a connector on and went to set it up and nothing would happen. No beeps or lights, but the fan turned on. I tried reprogramming with the CastleLink and still nothing. So I called up this morning and Thomas took care of me. Shipped out another one with a prepaid return shipping for the bad one. Thanks guys! Thats what makes you guys great!

[brushlessboy16]

Mine (along with another) were sent in about 4 weeks ago, and have been told "its going to be about a week" 3 or 4 different times by different people- I have never had this problem before. I dont mine waiting for good components- but when im told 1 week, and each time i call back I am told another week, it starts to get old.
If its going to take two months- then thats fine, just say that and I wont be on your call waiting lists :)

[DwightSchrute]

Castle's customer service is awsome. that's why i keep buying them. I've got 8 monster mambas, and 4 of them have been sent in for repair or replacement. All of the people i've delt with were extremely professional and friendly.

Joe Ford in particular went above and beyond the call of duty to take care of me with a warranty repair i had, and it just sealed the deal i'd stay with castle's products for as long as i raced.

I do obviously have back-ups due to their warranty demands, but i expect it. With a great product comes a great demand.

[brushlessboy16]

Here a shoutout to Thomas, got me setup with a 3rd MMM after mine bit the dust :)

[TexasSP]

What is most obvious to me with CC is that all of them love what they do, which I think is the determining factor as to why the service is so good. Of course I would prbably love working at CC as well! :D

[nitrostarter]

Originally Posted by brushlessboy16

Here a shoutout to Thomas, got me setup with a 3rd MMM after mine bit the dust :)

Second that notion! Thanks Thomas!

[shaunjohnson]

love the comunication...just think they must be busy like crazy since they seem to have lost my mmm lol

[slimthelineman]

have never needed cust service for my r/c stuff before but CC has excellent cust. service compared to your normal retail experience. sure i had issues with some controllers and cried on-line like alot of people but like others have said, when i called morgan answered and the defective units were replaced. the current v3 in my rc8 has like 60+ races on it mostly 6s but some 4 too recently for the tiny indoor tracks. i will never use any other company after my dealings with castle and their products. when these thing are "on" man look out! easy to program with the castle link, auto lipo w/adjustible cutoff, c'mon! the tekin wasnt out when i built my car, and its fast and looks nice but i say **** roar i will use my castle and continue to do well in nitro and electric "club" races. i think its lame somebody's gonna tell me what i can and cant run and direct me to inferior or overpriced "legal" alternatives. also i dont know if i have said this here before but what is going on with the 5-7 min race thing? is it just here in socal? how many people cant make a 10-15 min race with a 1/8 scale? i get sick of seeing (and loosing to! lol)1/10 scale speedos and 2-3s lipos in a plastic car pushin a 550 slovak motor. why head in that direction? are we not supposed to race these cars on outdoor tracks?

whew sorry guys its over!

[jayjay283]

my take on castle is, what more can you ask for. Always help us out and our stuff. I agree sometimes it takes longer than expected but frankly I feel lucky they didn't send them back with a "blow me you idiot" card attached to a controller that someone smashed with their boot. Always curtious personell and we all do tend to wreck our stuff at the same time may-june lol Id hate to work there at that time. Just imagine what cretins they think we are sometimes. A+

I'm amazed they can be as great as they are. Jenny went above and beyond to replace my MMM, the day I called. (Thank you, Jenny, I know I'm a little whiny) I talked to them Monday, and picked it up on Tuesday from them. No ?'s asked, just handed them a year old v2, and she handed me a brand new V3. What more can you ask for?
Also like to say, It's very impressive of them to do what they do, where they do it. They are not spending ton's of money on a multi-million dollar facility. They are more like a small town shop, on an old small town downtown area, In the middle of a big town.