Replacement Warranty for Quark?

[killajb]

I recently had my Quark ProCar 33 catch fire when running 4s. It is specified to handle this voltage and was set up properly. I ran this setup in my Mini Inferno ST for a month using 3s lipo with no problems. The ESC was purchased new in Feb. I've sent emails to Quark (Sky & Technology) but have not received a response yet. Anyone have some advice?

[Arct1k]

You could try contacting your CC company or face defeat and buy a CC micro pro..

http://www.rc-monster.com/forum/showthread.php?t=12710 This might help

Originally Posted by asheck

http://www.rc-monster.com/forum/showthread.php?t=12710 This might help

Thanks, thats nice to know - I have two 125bs and a ProCar 33a. I was putting off using the 125s cause I know they pulled out of the US. Now, I'll go ahead and use them since I can get service if needed.

[killajb]

Thank you very much asheck, I will plead my case there.

Arct1k, I already have a cc micro pro and a few other 25-35amp brushless ESCs. I'm sure I speak for everyone here who has not abused equipment only to see it fail, in that I hope to have it replaced.

No problem guys.I was in the same boat as far as unsure whether to use a new 1 or sell it.But I to had my mind eased by a response.

[killajb]

I contacted Joe from Quark and got a prompt response. It is very assuring to get such great customer support. I will indeed continue to use Quark products in the future~

Response to my inquiry went as follows:

Thank you for use our product.

please send it to us, I'll do replacement for you

here is our Address


Sky & Technology

135-2 Hyosung Stonybrook #214
Seokgwan-dong, Seongbuk-gu
Seoul, Korea

+82 - 2 - 962 - 5051 , 5052


thank you

--
Best Regards

JoeJoe

[pullinteef]

Originally Posted by killajb

I contacted Joe from Quark and got a prompt response. It is very assuring to get such great customer support. I will indeed continue to use Quark products in the future~

Response to my inquiry went as follows:

Thank you for use our product.

please send it to us, I'll do replacement for you

here is our Address


Sky & Technology

135-2 Hyosung Stonybrook #214
Seokgwan-dong, Seongbuk-gu
Seoul, Korea

+82 - 2 - 962 - 5051 , 5052


thank you

--
Best Regards

JoeJoe

Sorry to bring up an old thread, but I finally smoked my Quark 125b yesterday. Did you ever get your ESC replaced? Did they charge you, and how quick was the service? I'm not expecting much but I e-mailed the person you posted and I might as well give it a shot.

[Patrick]

Originally Posted by pullinteef

Sorry to bring up an old thread, but I finally smoked my Quark 125b yesterday. Did you ever get your ESC replaced? Did they charge you, and how quick was the service? I'm not expecting much but I e-mailed the person you posted and I might as well give it a shot.

Ha, I turned my 16 month old 125b into a smoke machine yesterday as well. Don't hit the throttle when rolling backwards at 15-20mph .
Hopefully their service will be as good as it was early last year.

[mohanjude]

Originally Posted by pullinteef

Sorry to bring up an old thread, but I finally smoked my Quark 125b yesterday. Did you ever get your ESC replaced? Did they charge you, and how quick was the service? I'm not expecting much but I e-mailed the person you posted and I might as well give it a shot.

I too sent a Quark Monster 125b to the address in Korea by tracked mail and have tracking confirmation that Item was delivered. Inspite of a letter inside the package asking them to contact me via email to confirm receipt I have heard nothing. I have phoned them several times and I am getting nowhere.

Anybody in RCM know how I can get this resolved as the Quark Monster ESC are comparatively expensive and I have 3 which I am going to be reluctant using if customer service is going to be a problem.

[Kajman]

Well, I have the same experience, the worst is I lost my postage documents already. I sent my fried Quark SSB Mk03 to them, they claim they didn't get it and I am left with empty hands and wallet...

Yes,very reassuring indeed.

Absolutely!! I have two nib 125b's that are now getting ready to see some use. I've made a note of this in case I ever need it. Thanks for providing even more detail!!

[MTBikerTim]

I have a quark 33a pro car that I am replacing with a Mamba Pro (when it arrives). Any reason why you prefer the 33a over the micro pro other than the higher voltage handling. Also what motors have you used with the escs? My friends and I find the quark not to be smooth on the castle motors which is why I'm getting the castle controller. The 33a seems to work well with the wraith 7000 motor though.

[killajb]

I'm running a nice chrome outrunner with it. The Quark handles it very well without cogging issues at all. The outrunner has so much torque that I prefer to use the Quarks profiles to control it. BTW, I have quite a few mini's and each of them has a sweet set-up, from CC/Hyperion, CC/Permax, Quark/Align.. uh you get the picture. If ya don't, here's one that may help: