Replacement Warranty for Quark?

[pullinteef]

Originally Posted by killajb

I contacted Joe from Quark and got a prompt response. It is very assuring to get such great customer support. I will indeed continue to use Quark products in the future~

Response to my inquiry went as follows:

Thank you for use our product.

please send it to us, I'll do replacement for you

here is our Address


Sky & Technology

135-2 Hyosung Stonybrook #214
Seokgwan-dong, Seongbuk-gu
Seoul, Korea

+82 - 2 - 962 - 5051 , 5052


thank you

--
Best Regards

JoeJoe

Sorry to bring up an old thread, but I finally smoked my Quark 125b yesterday. Did you ever get your ESC replaced? Did they charge you, and how quick was the service? I'm not expecting much but I e-mailed the person you posted and I might as well give it a shot.

[Patrick]

Originally Posted by pullinteef

Sorry to bring up an old thread, but I finally smoked my Quark 125b yesterday. Did you ever get your ESC replaced? Did they charge you, and how quick was the service? I'm not expecting much but I e-mailed the person you posted and I might as well give it a shot.

Ha, I turned my 16 month old 125b into a smoke machine yesterday as well. Don't hit the throttle when rolling backwards at 15-20mph .
Hopefully their service will be as good as it was early last year.

[mohanjude]

Originally Posted by pullinteef

Sorry to bring up an old thread, but I finally smoked my Quark 125b yesterday. Did you ever get your ESC replaced? Did they charge you, and how quick was the service? I'm not expecting much but I e-mailed the person you posted and I might as well give it a shot.

I too sent a Quark Monster 125b to the address in Korea by tracked mail and have tracking confirmation that Item was delivered. Inspite of a letter inside the package asking them to contact me via email to confirm receipt I have heard nothing. I have phoned them several times and I am getting nowhere.

Anybody in RCM know how I can get this resolved as the Quark Monster ESC are comparatively expensive and I have 3 which I am going to be reluctant using if customer service is going to be a problem.

[Kajman]

Well, I have the same experience, the worst is I lost my postage documents already. I sent my fried Quark SSB Mk03 to them, they claim they didn't get it and I am left with empty hands and wallet...