Castle moving sale

[simplechamp]

Long story short, I ordered a 1520 from the Castle sale, and on second thought decided a 1518 would really be better for my application. I emailed Castle right away, but they said the order was already processed and they couldn't change.

If there is a chance anyone bought one of the 1518 and wants a 1520 instead let me know and we can trade. Thanks!

[magman]

Originally Posted by nitrostarter

so when is CC going to blow out extra stock on MMM's next? ;)

If they do...

They would probably go faster than the motors!

[What's_nitro?]

I'd pick up a few, that's for sure. Actually, if CC would like to close-out Sidewinders soon I'd appreciate it.

[scarletboa]

Originally Posted by scarletboa

i only got the 12 digit number. i guess i am one of the "lucky" ones.
if there is still no invoice or shipping info by friday, i will e-mail sales

like i said earlier, i am not trying to complain or be impatient. i was just curious about the situation. i still can't get over the fact that you guys are selling these crazy-good motors for less than feigaos. i have told a few friends about the sale and so far, all of them have bought at least 1 motor.

i never did get that 6 digit invoice number or any shipping info, but i got my motors today.

[George16]

I got an email from Dena stating this, "All Clearance Motors will be processed and shipped by 10/06/2010. Thanks for your Patience."

Hopefully the motors will be waiting for me once I get home from this deployment.

Its almost a week since I placed my order and I have nothing in my In-box (not even invoice).
I sent them few emails and only got fuzzy respond with no real answer of what’s going on with my order.

For some reason it seems that they don’t like to deal with international costumers.
I know that they are overloaded but a week to process my order is too much.
Really close to shoot them another email to cannel my order.
My last chance is Thomas Porfert (PM sent)

I’m buying most of my RC stuff from US stores and always get great customer service and fast respond.
This kind of (bad) approach is really new to me.

I just emailed them today and this is what I got.....I placed my order on the 24th

"All the orders for orders processed in the last 7 days will be shipped on 10/04/2010"

[Bmr4life]

Originally Posted by Benji

Its almost a week since I placed my order and I have nothing in my In-box (not even invoice).
I sent them few emails and only got fuzzy respond with no real answer of what’s going on with my order.

For some reason it seems that they don’t like to deal with international costumers.
I know that they are overloaded but a week to process my order is too much.
Really close to shoot them another email to cannel my order.
My last chance is Thomas Porfert (PM sent)

I’m buying most of my RC stuff from US stores and always get great customer service and fast respond.
This kind of (bad) approach is really new to me.

I'm sure someone would love to pick up the motor if you cancel. Their inventory has to run out soon.

[KniteWulfe]

I got an invoice for my first order, but it was for one motor Instead of two. Dena sorted it out right away and sent the second motor, they covered shipping on that one.

Now I still haven't gotten an invoice for my second or third orders which were placed the next day.

Benji we just have to be patient. Castle has great support but they do not have a system or enough staff to deal with this volume of orders. If you are really worried about it, it's best to give them a call.

[Semi Pro]

i got one of the two motors that i ordered today

[simplechamp]

Ordered on the 23rd, and received motor today. I did get the 12-digit confirmation after ordering, but no shipping notice.

I will continue to wait, still not understand why some of us already got the motors while the others have no invoice (I think that this is because we are international buyers).

By the way, they are still commit to confirmation within 1-2 days.
This is from the sale website:
"Due to an incredible response to our sale, please note the following:
1.THANKS for the order!
2.We are processing as fast as we can, and will send you an order confirmation within 1-2 business days of receipt.
3.We anticipate shipping items within 1-3 days of receipt.
4.Tell your friends - these deals won't last long!! "

[KniteWulfe]

Originally Posted by Benji

I will continue to wait, still not understand why some of us already got the motors while the others have no invoice (I think that this is because we are international buyers).

By the way, they are still commit to confirmation within 1-2 days.
This is from the sale website:
"Due to an incredible response to our sale, please note the following:
1.THANKS for the order!
2.We are processing as fast as we can, and will send you an order confirmation within 1-2 business days of receipt.
3.We anticipate shipping items within 1-3 days of receipt.
4.Tell your friends - these deals won't last long!! "

I live in Korea, so I'm an international buyer too. I got my order confirmations right away, just no invoice for the second or third orders.

[hemiblas]

Hey Benji, I dont think it has anything to do with where you live. I havent gotton an invoice either and I placed my order last friday and I live in Las Vegas. I think the first people that ordered got their orders in and shipped quickly, but I bet the demand built up pretty quickly once word got out.

[Bmr4life]

That's exactly how it went from my point of view. I placed two orders on the 23rd and both shipped out last week. I then placed another order on the 24th and there's no update on it yet.

I'm sure they got a boat load of orders last Friday which caused a backlog.