Castle moving sale

Its almost a week since I placed my order and I have nothing in my In-box (not even invoice).
I sent them few emails and only got fuzzy respond with no real answer of what’s going on with my order.

For some reason it seems that they don’t like to deal with international costumers.
I know that they are overloaded but a week to process my order is too much.
Really close to shoot them another email to cannel my order.
My last chance is Thomas Porfert (PM sent)

I’m buying most of my RC stuff from US stores and always get great customer service and fast respond.
This kind of (bad) approach is really new to me.