using mgm usbcom with my controller? Help.

[tashpop]

ok, i'm having no luck here. maybe somebody can point me in the right direction. i got everything used, but i'm assuming its all user error. my controller is the TMM16018-3s EXP. i couldnt get either of my computers to see the installation cd at all, so i downloaded from mgm's website the controller version 1.2.7.27 and i have what i think is the correct software. all the ways i have tried to connect my controller to the usbcom+ and the software shows controller offline. i think thats what's stopping any progress rightnow. i can't see any settings or ways to set anything at this point, just a near blank window. any suggestions or directions would be nice, thank you.