New ebay seller feedback rules stink

[rschoi_75]

The total score stays the same... but the % of positive feedbacks changes. Your percentage is based on positive feedbacks divided by total feedbacks. So a neutral still hurts your percentage even if your overall score remains unchanged.

That's the part that gets me pissed, since both times I dealt with the problems responsibly. One time the shipping was slow, so I refunded their shipping costs (even though it was the post office's fault). The second one was just a guy who didn't like what he bought. The item was nib and exactly as advertised... but he still gave me a neutral, and never told me why. I even tried emailing him and offered to refund his money... but I never got a reply.

Ebay needs to implement a policy in which the buyer is required make an effort to work out a solution with the seller before being allowed to post a neutral or neg feedback. They have to at least give us sellers a chance to fix any problems that may occur before roasting us. Sometimes things are out of our control... such as shipping. For example... what if you give the buyer the option of insurance and faster shipping but the buyer does not take these options? If the package is lost or delivered too slow, the seller usually takes the blame... and that's not fair to us.

I understand that ebay is trying to make their site safer for buyers, but I get the feeling they did not think it through entirely. There are a lot of loose ends that they need to tie up for this new policy to be fair.