AARRRGGGHHH, postage due

[jhautz]

I had 2 dead ones to send back and they told me they were going to send one out to me with a return envelope and I had to send the other one in myself??? And not to send them together. WTF???

Then after not getting it a few days later when they told me I would get it, I called and they told me they were out of stock and it would be a few weeks.

They are trying, but I dont think they have a system designed for this much return volume.

Originally Posted by jhautz

I had 2 dead ones to send back and they told me they were going to send one out to me with a return envelope and I had to send the other one in myself??? And not to send them together. WTF???

Then after not getting it a few days later when they told me I would get it, I called and they told me they were out of stock and it would be a few weeks.

They are trying, but I dont think they have a system designed for this much return volume.

i hope they fix mine because 1 pack in my mind is unacceptable.

[lincpimp]

Originally Posted by jhautz

I had 2 dead ones to send back and they told me they were going to send one out to me with a return envelope and I had to send the other one in myself??? And not to send them together. WTF???

Then after not getting it a few days later when they told me I would get it, I called and they told me they were out of stock and it would be a few weeks.

They are trying, but I dont think they have a system designed for this much return volume.

I have contacted them and someone was supposed to call or email me... That was on monday and I am still waiting. I will require that they send me a replacement and a mailer, as I paid to send the broken one in, and the replacement has crapped out, not paying twice. I personally think that they have a variety of outsourced components with poor quality control/mfg standards. That is the root of the failures. A possible design flaw may also be aggrivating the problems.