Why I don't post in here any more....

[Pdelcast]

Originally Posted by JaySki

Ya know.. Both of these points are somewhat valid here.
Patrick, You input is HUGE and helpful, but when the heat gets turned up in the forums at what is perceived to be a common and growing issue with the product.. You disappear. That's why you it was questioned.. The Perceptions that can be taken are pretty big and don;t bode well for either side. You had made several comments about the "Storm" in the forums that really didn't. That was the last that was really heard from you.
All that are here are here because of your product and the belief that it is the best.. Most affordable and reliable and the customer service has been awesome. I don;t think you'll see many complaints regarding that.

I think Asheck's comment isn't totally off base here... You made yourself available and provided a lot of great information and then disappeared when the questions of the BEC issues and MMM failures started up.

I think there has been a lot of frustration, toys or not, due to the amount of money and time we consumers put into them. When a $200 piece of electronics is benching couple thousand dollar car. I went a step ahead and even purchased 2 of the MMMs so that I could have back in the event of a failure.. Little did I know I would be trying to keep track of which one is coming and making sure I get one sent back.. and just trying to keep them straight(as they were purchased from 2 different vendors).

at the end of the day.. All that any of us want.. Is what we paid for.. just as I can bet, even more so, you want to provide to us. The "whining" is due to the 'perception' that that isn't happening yet.

Well, I didn't disappear because I'm not interested in being part of the discussion -- I disappeared because I'm heads-down working on the issues and trying to figure out what is going on -- why some people have no problem, and others have problem after problem after problem.

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

[JaySki]

Originally Posted by Pdelcast

Well, I didn't disappear because I'm not interested in being part of the discussion -- I disappeared because I'm heads-down working on the issues and trying to figure out what is going on -- why some people have no problem, and others have problem after problem after problem.

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

Patrick,
Where I can agree with your thoughts above.. You, of all people, have to know you take it all with a grain of salt. Good, Bad, Ugly... It's not an attack on you personally, or even CC. It is really just Frustration. Ya ignore those that can be constructive or are downright rude, and you deal with those that are trying to help, are constructive, that may even be frustrated but can help with info...
Where I think many likely can GUESS you were knee deep into determining the issues(Although you said you have been reding, just not responding), the silence leaves perceptions to be made.. and perception can be reality to whomever.

Like I offered in another thread.. I'd be happy to send my set up in.. I am not using it, I am not having any fun burning up ESCs and would love to know if it is a set up issue.. What it is...
Where the demands on some of this stuff may be high.. Putting it together isn't rocket science, but, maybe there is something.. just something.. little causing the issues. Finding it can lead to 1. educating the end users, and 2. 'bulletproof'ing the MMM further to be a bit more tolerant of some user error.

Unfortunately for you. This place is a double edge sword.. as a President of a company, you communication is a HUGE plus to us consumers and can be for you as well. With that, you gotta deal with all the crap you don;t necessarily want to deal with.. and why most Presidents of other companies stay quiet. It's either the good, the bad, and the ugly, or nothing at all.. unfortunately, that is a decision you have to make. It's never an easy situation when problems arise.

Originally Posted by Pdelcast

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

As a consumer I have to agree here. I have seen far to much cruelty from angry people. I have been in the same boat. I was the first one to publicly "kill" a V1 and just like all the others waited a good few months for my replacement. I chose to read what you and your people added to the forum and to just ignore the hate spewing. But I'm one measly consumer. Putting myself in your shoes I would stop responding to the hate too, Nothing constructive comes of it.

There are a few of us that truly appreciate you taking anytime to come here. The night I received my V1 and had the issues programming it with my dx3r you spent over an hour online responding to my thread with 'try this then's' that level of dedication to your product and customer seems so easily forgotten by some.

On a side note.... last night my V2 broke the 30 hour of use mark

[brushlessboy16]

Originally Posted by DickyT

As a consumer I have to agree here. I have seen far to much cruelty from angry people. I have been in the same boat. I was the first one to publicly "kill" a V1 and just like all the others waited a good few months for my replacement. I chose to read what you and your people added to the forum and to just ignore the hate spewing. But I'm one measly consumer. Putting myself in your shoes I would stop responding to the hate too, Nothing constructive comes of it.

There are a few of us that truly appreciate you taking anytime to come here. The night I received my V1 and had the issues programming it with my dx3r you spent over an hour online responding to my thread with 'try this then's' that level of dedication to your product and customer seems so easily forgotten by some.

On a side note.... last night my V2 broke the 30 hour of use mark

very well spoken, and awesome on 30hrs

[gramey]

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

Whilst some posts may be considered inappropriate and those of a personal nature may be offensive and unacceptable, I think it's little naive not to expect negative feedback. If someone is going to put their head above the parapit then they should expect to be shot at.

If a forum is effectively held to ransom by someone refusing to post in light of negative comments, and the only acceptable posts are those of a favourable nature, then you are by proxy removing the freedom of speech and defeating the object of a forum.

It may only be a hobby, they may only be toy cars but the diversity of people within RC means that there will be differing points of view. What may be a minor inconvenience to one person with sufficient funds to have several cars at their disposal may be far more traumatic for the person with one car who's had to scrape together the money to buy what they have. It's also highly likely that the former will not only be far more tolerant but also more eloquent and a lot less offensive in the manner in which they express their disapproval.

Posts of a personal nature should not be acceptable but neither should representatives or employee's of a company expect to view the world outside the company with rose tinted glasses.

A lot of members on here appear to appreciate CC's input and for them I hope it continues, but please realise that not everyone's experience is favourable and as such they should be entitled to express their dissatisfaction, politely.

[lincpimp]

Originally Posted by gramey

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

Whilst some posts may be considered inappropriate and those of a personal nature may be offensive and unacceptable, I think it's little naive not to expect negative feedback. If someone is going to put their head above the parapit then they should expect to be shot at.

If a forum is effectively held to ransom by someone refusing to post in light of negative comments, and the only acceptable posts are those of a favourable nature, then you are by proxy removing the freedom of speech and defeating the object of a forum.

It may only be a hobby, they may only be toy cars but the diversity of people within RC means that there will be differing points of view. What may be a minor inconvenience to one person with sufficient funds to have several cars at their disposal may be far more traumatic for the person with one car who's had to scrape together the money to buy what they have. It's also highly likely that the former will not only be far more tolerant but also more eloquent and a lot less offensive in the manner in which they express their disapproval.

Posts of a personal nature should not be acceptable but neither should representatives or employee's of a company expect to view the world outside the company with rose tinted glasses.

A lot of members on here appear to appreciate CC's input and for them I hope it continues, but please realise that not everyone's experience is favourable and as such they should be entitled to express their dissatisfaction, politely.

What did mom say? "If you do not have anthing nice to say, don't say anything"...

I do like the part in your post that indicates that richer people have better manners! Or at least they can insult people with some class...

I do agree that people will have differing views on the MMM situation. I am sure that CC is working hard, and just want to be cut a little slack.

I will also say that brushless electric r/c is not cheap, and not necessarily a good choice for people who are trying to keep do a hobby with a budget. Quilting would be a better choice.