Why I don't post in here any more....

[Arct1k]

How about a "thread closed" Brian?

[Pdelcast]

Originally Posted by JaySki

Ya know.. Both of these points are somewhat valid here.
Patrick, You input is HUGE and helpful, but when the heat gets turned up in the forums at what is perceived to be a common and growing issue with the product.. You disappear. That's why you it was questioned.. The Perceptions that can be taken are pretty big and don;t bode well for either side. You had made several comments about the "Storm" in the forums that really didn't. That was the last that was really heard from you.
All that are here are here because of your product and the belief that it is the best.. Most affordable and reliable and the customer service has been awesome. I don;t think you'll see many complaints regarding that.

I think Asheck's comment isn't totally off base here... You made yourself available and provided a lot of great information and then disappeared when the questions of the BEC issues and MMM failures started up.

I think there has been a lot of frustration, toys or not, due to the amount of money and time we consumers put into them. When a $200 piece of electronics is benching couple thousand dollar car. I went a step ahead and even purchased 2 of the MMMs so that I could have back in the event of a failure.. Little did I know I would be trying to keep track of which one is coming and making sure I get one sent back.. and just trying to keep them straight(as they were purchased from 2 different vendors).

at the end of the day.. All that any of us want.. Is what we paid for.. just as I can bet, even more so, you want to provide to us. The "whining" is due to the 'perception' that that isn't happening yet.

Well, I didn't disappear because I'm not interested in being part of the discussion -- I disappeared because I'm heads-down working on the issues and trying to figure out what is going on -- why some people have no problem, and others have problem after problem after problem.

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

[JaySki]

Originally Posted by Pdelcast

Well, I didn't disappear because I'm not interested in being part of the discussion -- I disappeared because I'm heads-down working on the issues and trying to figure out what is going on -- why some people have no problem, and others have problem after problem after problem.

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

Patrick,
Where I can agree with your thoughts above.. You, of all people, have to know you take it all with a grain of salt. Good, Bad, Ugly... It's not an attack on you personally, or even CC. It is really just Frustration. Ya ignore those that can be constructive or are downright rude, and you deal with those that are trying to help, are constructive, that may even be frustrated but can help with info...
Where I think many likely can GUESS you were knee deep into determining the issues(Although you said you have been reding, just not responding), the silence leaves perceptions to be made.. and perception can be reality to whomever.

Like I offered in another thread.. I'd be happy to send my set up in.. I am not using it, I am not having any fun burning up ESCs and would love to know if it is a set up issue.. What it is...
Where the demands on some of this stuff may be high.. Putting it together isn't rocket science, but, maybe there is something.. just something.. little causing the issues. Finding it can lead to 1. educating the end users, and 2. 'bulletproof'ing the MMM further to be a bit more tolerant of some user error.

Unfortunately for you. This place is a double edge sword.. as a President of a company, you communication is a HUGE plus to us consumers and can be for you as well. With that, you gotta deal with all the crap you don;t necessarily want to deal with.. and why most Presidents of other companies stay quiet. It's either the good, the bad, and the ugly, or nothing at all.. unfortunately, that is a decision you have to make. It's never an easy situation when problems arise.

[BrianG]

Originally Posted by Arct1k

How about a "thread closed" Brian?

Not yet. The responses thus far are good for the most part. Statements of facts are welcome. Heated comments or derogatory remarks are NOT welcome. As long as it stays the way it is, I'll keep it open for now. Of course, who knows what other mods or Mike will do...

[GT35R]

Thanks Patrick - now we can be sure there is a definate problem that has Castle's attention and you are getting stuck into it.
(as in more than a 1% failure rate).

Also don't forget, that some of us have had other elecs taken out by the MMM
which makes the experience worse. (Just scrap the onboard BEC for an easy fix )

Originally Posted by Pdelcast

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

As a consumer I have to agree here. I have seen far to much cruelty from angry people. I have been in the same boat. I was the first one to publicly "kill" a V1 and just like all the others waited a good few months for my replacement. I chose to read what you and your people added to the forum and to just ignore the hate spewing. But I'm one measly consumer. Putting myself in your shoes I would stop responding to the hate too, Nothing constructive comes of it.

There are a few of us that truly appreciate you taking anytime to come here. The night I received my V1 and had the issues programming it with my dx3r you spent over an hour online responding to my thread with 'try this then's' that level of dedication to your product and customer seems so easily forgotten by some.

On a side note.... last night my V2 broke the 30 hour of use mark

[brushlessboy16]

Originally Posted by DickyT

As a consumer I have to agree here. I have seen far to much cruelty from angry people. I have been in the same boat. I was the first one to publicly "kill" a V1 and just like all the others waited a good few months for my replacement. I chose to read what you and your people added to the forum and to just ignore the hate spewing. But I'm one measly consumer. Putting myself in your shoes I would stop responding to the hate too, Nothing constructive comes of it.

There are a few of us that truly appreciate you taking anytime to come here. The night I received my V1 and had the issues programming it with my dx3r you spent over an hour online responding to my thread with 'try this then's' that level of dedication to your product and customer seems so easily forgotten by some.

On a side note.... last night my V2 broke the 30 hour of use mark

very well spoken, and awesome on 30hrs

[gramey]

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

Whilst some posts may be considered inappropriate and those of a personal nature may be offensive and unacceptable, I think it's little naive not to expect negative feedback. If someone is going to put their head above the parapit then they should expect to be shot at.

If a forum is effectively held to ransom by someone refusing to post in light of negative comments, and the only acceptable posts are those of a favourable nature, then you are by proxy removing the freedom of speech and defeating the object of a forum.

It may only be a hobby, they may only be toy cars but the diversity of people within RC means that there will be differing points of view. What may be a minor inconvenience to one person with sufficient funds to have several cars at their disposal may be far more traumatic for the person with one car who's had to scrape together the money to buy what they have. It's also highly likely that the former will not only be far more tolerant but also more eloquent and a lot less offensive in the manner in which they express their disapproval.

Posts of a personal nature should not be acceptable but neither should representatives or employee's of a company expect to view the world outside the company with rose tinted glasses.

A lot of members on here appear to appreciate CC's input and for them I hope it continues, but please realise that not everyone's experience is favourable and as such they should be entitled to express their dissatisfaction, politely.

[lincpimp]

Originally Posted by gramey

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

Whilst some posts may be considered inappropriate and those of a personal nature may be offensive and unacceptable, I think it's little naive not to expect negative feedback. If someone is going to put their head above the parapit then they should expect to be shot at.

If a forum is effectively held to ransom by someone refusing to post in light of negative comments, and the only acceptable posts are those of a favourable nature, then you are by proxy removing the freedom of speech and defeating the object of a forum.

It may only be a hobby, they may only be toy cars but the diversity of people within RC means that there will be differing points of view. What may be a minor inconvenience to one person with sufficient funds to have several cars at their disposal may be far more traumatic for the person with one car who's had to scrape together the money to buy what they have. It's also highly likely that the former will not only be far more tolerant but also more eloquent and a lot less offensive in the manner in which they express their disapproval.

Posts of a personal nature should not be acceptable but neither should representatives or employee's of a company expect to view the world outside the company with rose tinted glasses.

A lot of members on here appear to appreciate CC's input and for them I hope it continues, but please realise that not everyone's experience is favourable and as such they should be entitled to express their dissatisfaction, politely.

What did mom say? "If you do not have anthing nice to say, don't say anything"...

I do like the part in your post that indicates that richer people have better manners! Or at least they can insult people with some class...

I do agree that people will have differing views on the MMM situation. I am sure that CC is working hard, and just want to be cut a little slack.

I will also say that brushless electric r/c is not cheap, and not necessarily a good choice for people who are trying to keep do a hobby with a budget. Quilting would be a better choice.

[jayjay283]

Originally Posted by lincpimp

You have now graduated past your cretinous status... Good job!

Sweet I am now mooncalf then !



moon·calf /ˈmunˌkæf, -ˌkɑf/ Pronunciation Key - Show Spelled Pronunciation[moon-kaf, -kahf] –noun, plural -calves.

1. a congenitally grossly deformed and mentally defective person.

Your ridiculous little opinion has been noted.

Come on man,my own sig,surely you can do better then that. :) Honestly though Patrick we live in the same area,I remodel houses in JO.You know what happens if I tell 1 of my customers that they must wait a week for there granite counter tops to come in because of a mistake the granite company made.It usually costs me plenty,and if I don't kiss alot of rear I can expect my business to suffer.(you must be glad there's not a lot of people around here with MMM)If I have an unhappy customer I do what I must to make them happy.Customers love me for that and they are willing to pay for the service I provide .You come on here and say basically "I'm not here because there are to many unhappy customers" well imo thats when your presense is at it highest demand.You should have an update thread that you post to twice a week letting people know where things stand.I agree that you posting here is a double edge sword,but since you do,I think it should either be all the time,or not at all.

I do like the part in your post that indicates that richer people have better manners!

Ha the richer the worse they are.People with to much money believe the world revolves around them.They want what they paid for,when it's paid for :)

[suicideneil]

In my experience, the customer is wrong 99% of the time- I work in retail, nuff said.
Its unfortunate that some people are having issues, but thats life, just got to deal with it. if we all went around complaining everytime we bought something that didnt live up to our expectations, or wasnt quite right, the world be be an even sorrier place than it is now. I've worked places that will do anything to avoid reimbersing a customer for a faulty product, or will give them the run around rather than be honest and deal with issues; I've also shopped at places like this too. The fact castle are trying really hard to get this thing fixed and working reliably shows they care enough about the customer to give them some credit and keep them informed, not just deny theres a problem *cough* traxxas *cough*. Just keep those people who need to be informed when you learn something new or need some imput, and dont pay any attention to the whiners who arent happy that they keep getting dud escs/ keep killing their escs.

[emaxxnitro]

Originally Posted by jayjay283

This is the stuff we need as replys ! This is RCM we dont need hand holding and sugar coated retorts. Most of the ones repeatedly typing castle insults are imbeciles and tards who have trickled over from Traxxas forum who have posted about burning up new motors along with puffing 3 day old lipos and killing 3 V2s in a week (you know who you are e-). Tell it how it is, put people in their place, get your frustrations out on us LOL My V2s are running great so dont kick my ass though

i even changed my name lol! patrick i agree that the threads named castle creations stuff is not so great are not needed and are mean. and we all want the mmm to be a success.

[Dadx2mj]

Originally Posted by JaySki

Ya know.. Both of these points are somewhat valid here.
Patrick, You input is HUGE and helpful, but when the heat gets turned up in the forums at what is perceived to be a common and growing issue with the product.. You disappear. That's why you it was questioned.. The Perceptions that can be taken are pretty big and don;t bode well for either side. You had made several comments about the "Storm" in the forums that really didn't. That was the last that was really heard from you.
All that are here are here because of your product and the belief that it is the best.. Most affordable and reliable and the customer service has been awesome. I don;t think you'll see many complaints regarding that.

I think Asheck's comment isn't totally off base here... You made yourself available and provided a lot of great information and then disappeared when the questions of the BEC issues and MMM failures started up.

I think there has been a lot of frustration, toys or not, due to the amount of money and time we consumers put into them. When a $200 piece of electronics is benching couple thousand dollar car. I went a step ahead and even purchased 2 of the MMMs so that I could have back in the event of a failure.. Little did I know I would be trying to keep track of which one is coming and making sure I get one sent back.. and just trying to keep them straight(as they were purchased from 2 different vendors).

at the end of the day.. All that any of us want.. Is what we paid for.. just as I can bet, even more so, you want to provide to us. The "whining" is due to the 'perception' that that isn't happening yet.

Very well said. I think it is amazing what we put up with and accept in the RC world. I am not just talking about Castle products but all RC products. I've had 3 Mamba Max (not MMM) fail on me in 10 months time yet I boast about how reliable they are. If I had 3 computers or TV's or virtually any other electronic component fail on me at that rate I would be thinking lawsuits.

Originally Posted by Pdelcast

Well, I didn't disappear because I'm not interested in being part of the discussion -- I disappeared because I'm heads-down working on the issues and trying to figure out what is going on -- why some people have no problem, and others have problem after problem after problem.

This is an excellent answer to the question: "Where is Patrick?"

Originally Posted by Pdelcast

When people are actually interested in hearing what we are doing to investigate and fix problems on the MMM, then I will resume posting here -- but as long as RC-Monster is just a forum to bash, name-call, and rumor monger, then I won't post here.

This is sinking to the level of the bashers and name callers. Particularly because you are the president of the company, you have the obligation to rise above the pettiness that can exist in a public forum like this. You and the other employees that post here are the face of your company, and need to act appropriately. Respond with courtesy to questions and concerns. Offer assistance where you can, and explanations and insight where you're able and willing. Don't make excuses.

Like many others, I'm simply waiting for the product to settle into a good state that's successful with the vast majority of setups. I don't hold the early failures against you at all - I too work with electronics, and I know it can be tough to get all the bugs out.

Stay positive, engage and support your customers, and everything will work out well for all parties.