Replacement Warranty for Quark?

[mohanjude]

Originally Posted by pullinteef

Sorry to bring up an old thread, but I finally smoked my Quark 125b yesterday. Did you ever get your ESC replaced? Did they charge you, and how quick was the service? I'm not expecting much but I e-mailed the person you posted and I might as well give it a shot.

I too sent a Quark Monster 125b to the address in Korea by tracked mail and have tracking confirmation that Item was delivered. Inspite of a letter inside the package asking them to contact me via email to confirm receipt I have heard nothing. I have phoned them several times and I am getting nowhere.

Anybody in RCM know how I can get this resolved as the Quark Monster ESC are comparatively expensive and I have 3 which I am going to be reluctant using if customer service is going to be a problem.