Tekno support.. this is a funny thread since when they call you don't actually get Ne

[teknorc]

Originally Posted by stum

I have now had two issues with tekno products (Brand new) and was basically told OHH WELL on the phone by Tekno-rc. I just started buying some of my other rc needs from them too other than their own branded stuff like the TWO v3 conversion kits I purchased for my 8ight-b and 8ight-t. (lipo’s , MMM, spare parts etc etc) No longer.. unless I have no choice.

I will start with my most recent issue.. a electri-clutch with REALLY bad tolerances... take a look at this picture below.. a gap of several MM between the clutch bell and the end screw. I called tekno with this issue on a BRAND NEW ITEM and they tried to make me BUY MORE PARTS to fix A COMPLETE KIT I Just spent 160 or so on.. WHAT A JOKE!! They didn't offer to send me a replacement; they didn't offer to send me some washers or something to fix their OWN KIT! This has to be the worst customer service I have gotten from any RC company.. EVER, most go out of their way to make good on their products.

The other instance.. I purchased a brand new v3 8ight buggy kit as mentioned and 1/2 the screw holes were not machined properly on the bottom of the 8ight chassis.. the screws all stick out and get damaged and wear and catch on the track constantly.. Well the day I was putting it together I noticed this and called and the guy on the phone laughed!! and said ya we had a bad batch, sorry... it won't affect performance.. and that was the end of the conversation!

What gives.. how can any company pull the crap and stay in business??


I know I'm upset right now, but I have every right to be and I guess with this post I'm just looking for others opinions on this treatment.

Ohh ya the Money shot



Thanks!!!

Hello,

I think I spoke with you today on the phone. All I said was that you may need a shim kit to adjust/take up the slack on the Elektri-Clutch. I didn't know that this would be so offensive. It is very normal to adjust clutch bells back or forth with the use of shims. I mentioned the part # for the shim kit (for this specific purpose) and you basically hung up on me after that. Please let us know what outcome you were looking for today. Were we wrong to suggest the shim kit to solve your problem?

As for the countersinking, it was a manufacturing mistake that we acknowledge, and as stated, it will not affect performance or strength in any way. We would have liked to have this be a better fit as well. I don't recall laughing at you about the issue when you called however. We try very hard to be as helpful and understanding as possible and we didn't earn a stellar customer service reputation by laughing at or belittling our customers.

We meant no offense or disrespect in any way, hopefully you'll reconsider. Thanks.

Daniel Lewis

[VintageMA]

I'm in the mood to chime in here tonight as I've spent upwards of two hours dealing with Comcast tech support today and getting almost no where. So I understand frustration.

If you make a product that is not up to the tolerances and mechanical design it should be you don't just acknowledge it and say it won't affect performance.

If the user is saying that his screws don't flush mount when they should and are getting chewed up at the track - then that is a serious problem.

You fix the problem and tell the user that you will replace the unit with one that has been manufactured to the right tolerances free of charge.

I fully realize that RC is a destructive hobby and we can't expect things to last long the way they are abused, but if there is something wrong with the product at shipping the replacement is on your dime.

If I spent $100 on a drill that wasn't centered and had a wobbly shaft out of alignment I would return it and expect either a working replacement or my money back, not someone telling me that it will still make a hole in something even if it isn't quite perfectly round. Look at how much $$$ CC has lost on the MMM yet they are still working to make it right. In the growing market for BL conversions I don't think you can afford to be this lax about manufacturing problems - there at least 3 other viable options out there your customer will seek out.

End of vent.

[stum]

Originally Posted by teknorc

Hello,

I think I spoke with you today on the phone. All I said was that you may need a shim kit to adjust/take up the slack on the Elektri-Clutch. I didn't know that this would be so offensive. It is very normal to adjust clutch bells back or forth with the use of shims. I mentioned the part # for the shim kit (for this specific purpose) and you basically hung up on me after that. Please let us know what outcome you were looking for today. Were we wrong to suggest the shim kit to solve your problem?

As for the countersinking, it was a manufacturing mistake that we acknowledge, and as stated, it will not affect performance or strength in any way. We would have liked to have this be a better fit as well. I don't recall laughing at you about the issue when you called however. We try very hard to be as helpful and understanding as possible and we didn't earn a stellar customer service reputation by laughing at or belittling our customers.

We meant no offense or disrespect in any way, hopefully you'll reconsider. Thanks.

Daniel Lewis

Daniel,

Here is a chance to see the defective product first hand to see just how bad it is, which I know you were not able to on the phone. Look at that gap, it would take two shim kits to cob that up to fit but then... notice the small recessed space on the shaft, with the pile of shims going into this space they will at high velocities wiggle around and throw off the center and wear considerably on my Neu's bearings. This is not acceptable by any stretch of the imagination nor can it be fixed with some shims as you suggest. If you want to make good on this and keep a paying customer happy simply replace this brand new defective part with a part that is in spec so I don’t ruin a 260.00 brushless motor. I really don't feel like this is too much to ask, it was a "kit" that was suppose to be everything I needed and complete.

[teknorc]

Originally Posted by stum

Daniel,

Here is a chance to see the defective product first hand to see just how bad it is, which I know you were not able to on the phone. Look at that gap, it would take two shim kits to cob that up to fit but then... notice the small recessed space on the shaft, with the pile of shims going into this space they will at high velocities wiggle around and throw off the center and wear considerably on my Neu's bearings. This is not acceptable by any stretch of the imagination nor can it be fixed with some shims as you suggest. If you want to make good on this and keep a paying customer happy simply replace this brand new defective part with a part that is in spec so I don’t ruin a 260.00 brushless motor. I really don't feel like this is too much to ask, it was a "kit" that was suppose to be everything I needed and complete.

No problem. Give us a call tomorrow with your address and we'll set you up (after 10am PST). Thanks.