Has Castle Abandoned us on Warranty

[glassdoctor]

Would be nice to have it black-and-white... they must have good reason to give themselves a little flex to make a judgement call.

I don't envy Joe/Castle for having to make the call on this stuff... that's for sure.

[Semi Pro]

Originally Posted by glassdoctor

Would be nice to have it black-and-white... they must have good reason to give themselves a little flex to make a judgement call.

I don't envy Joe/Castle for having to make the call on this stuff... that's for sure.

your right, but castle keep telling us that they are bullet proof and that the v3's arent failing, then they say that if you use a smaller motor, you lose your warrenty

something doesnt add up.

[JThiessen]

Originally Posted by Semi Pro

your right, but castle keep telling us that they are bullet proof and that the v3's arent failing, then they say that if you use a smaller motor, you lose your warrenty

something doesnt add up.

Smaller motor ON GREATER THAN 4S.....Gotta remember that guys.
If you dont know if your motor falls under the description, go find out (personal responsibility here....)

[BrianG]

Originally Posted by JThiessen

Smaller motor ON GREATER THAN 4S.....

I understand where they are coming from, but even that rule makes no sense though. Even 6s on a Neu 1506/6d would be fine in a smaller vehicle. So, it's not a matter of voltage on a motor per se, it's more about choosing the motor size to match the vehicle size AND choosing a kv to match the battery voltage. Unfortunately, that seems to be too complex for some people...

The tool I am currently making for Mike will (hopefully) address these issues. It uses a totally different algorithm for determining motor suitability than my current motor selector page. Trying to make it as idiot proof for the noobs as possible yet make it detailed enough to satisy the curiosity of the more experienced hobbyist is a bit difficult though.

[Joe Ford]

Originally Posted by BrianG

I understand where they are coming from, but even that rule makes no sense though. Even 6s on a Neu 1506/6d would be fine in a smaller vehicle. So, it's not a matter of voltage on a motor per se, it's more about choosing the motor size to match the vehicle size AND choosing a kv to match the battery voltage. Unfortunately, that seems to be too complex for some people...

The tool I am currently making for Mike will (hopefully) address these issues. It uses a totally different algorithm for determining motor suitability than my current motor selector page. Trying to make it as idiot proof for the noobs as possible yet make it detailed enough to satisy the curiosity of the more experienced hobbyist is a bit difficult though.

You're 100% right...so to make it as idiotproof as possible we state what we know works, and expect customers to abide by it, or pay the penalty if something happens. There would be too many guys trying to run a 540 size 5000kv motor on 6s lipo and expecting us to warranty the setup. Not going to happen.

A motor that is too small for the application will overheat. These guidelines are for your safety, our customers...not just us trying to be jerks or screw anyone. We expect you to use either our motor or it's EQUIVALENT in these applications, at the same voltage that you would run our motor at. Use what we recommend and you won't have a problem. Use a motor that is the same size as ours and you won't have an issue. Use the proper voltage and you don't. Proper gearing, same thing. It's only when you do not run a proper setup (and we've tested WAY more than anyone else to find out what is proper and what is not) that you void the warranty. Don't know how many ESCs and motors I turned into paperweights in testing, but we used that testing as guidelines for our customers setups. Our recommendations are always what we KNOW works.

[Unsullied_Spy]

Originally Posted by Joe Ford

You're 100% right...so to make it as idiotproof as possible we state what we know works, and expect customers to abide by it, or pay the penalty if something happens. There would be too many guys trying to run a 540 size 5000kv motor on 6s lipo and expecting us to warranty the setup. Not going to happen.

A motor that is too small for the application will overheat. When that happens the magnets in the motor lose some of the magnetic properties, and the motor spins faster. Every time you do this the motor will keep increasing speed...until it flies apart. The motor will come to an IMMEDIATE stop and amp draw goes through the roof, and the ESC and possibly batteries fail. These guidelines are for your safety, our customers...not just us trying to be jerks or screw anyone. We are very clear about our warranty. Use what we recommend and you won't have a problem. Use a motor that is the same size as ours and you won't have an issue. Use the proper voltage and you don't. Proper gearing, same thing. It's only when you do not run a proper setup (and we've tested WAY more than anyone else to find out what is proper and what is not) that you void the warranty. Don't know how many ESCs and motors I turned into paperweights in testing, but we used that testing as guidelines for our customers setups. Our recommendations are always what we KNOW works.

I mentioned earlier that I could be getting a 1300 or 1500 KV MedUsa 50mm motor and running it on 6s in a CRT .5 with a MMM. This wouldn't void the warranty because the motor is well-suited for the application, correct?

Originally Posted by BrianG

It simply sounds like they are diplomatically saying "Don't expect us to be accountable for your idiocy".

Sounds good to me, is it true?