Current Failure Rate Percentage

[Kcaz25]

Originally Posted by Pdelcast

Yeah, our slow customer service is more due to the fact that Joe has been out for three weeks. It always gets slow this time of year, but Joe's absence has made it that much worse. Sorry about that!

It really doesn't have anything to do with HPI/Traxxas --

Originally Posted by Pdelcast

Oh, and BTW -- the return rates on the MMM are fairly low, considering how many we make, how many people abuse them, and how many are damaged after a battery pack or motor fails.

Allow me to celebrate having Patrick come to one of my threads...

Great, but I saw not too long ago you put up some numbers like percent battery failure, percent this and percent that. HEHE can I see that again... I can't find it. I noticed how remarkablely positive it was.

Thanx,
Zack

PS
Thanks for an awesome overkill system that is afforable! I run mine hard but I run it right! Also I emailed Joe a few questions at Christmas when I bought my system and he got back to me within hours! Get him back in the shop! But more importantly give that man a raise!

[Pdelcast]

Originally Posted by Kcaz25

Allow me to celebrate having Patrick come to one of my threads...

LOL, I'm just a lowly engineer here.

[e-mike]

anyway...the pourcentage is certainly lower vs the% of guy's who abuse the systemand the% of unit built/running<

and me too i will always defend castle...they have good products/customer service...slowly but its normal we are in summer time< and a lot abuse their system=more failure/crash system and castle have to make a lot for traxxas/hpi+the installion of the new robot arm