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PBO
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05.16.2011, 04:04 AM

Customer Service 101

#87 - How to permanently severe customer relations... see above example. This is a sure fire method of dispatching your customer to a place from which they will never return to sully your business again. Please note, this method should only be used in the most extreme situations or when happening accross inexperienced eBay users who have validated their 'crap on me from a great height' card by asking stupid questions that put ones 'business' at risk of poor feedback



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mohanjude
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05.16.2011, 07:34 AM

wow!!

That is an impressive paypal response.

I am just a bit concerned that the buyer may take the oppertunity to tarnish your ebay feedback.

Certainly it is sad that people have unrealistic expectations - a simple 'contact the seller' option via ebay would have been sufficient.

Last edited by mohanjude; 05.16.2011 at 09:16 AM.
   
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pinkpanda3310
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05.16.2011, 08:43 AM

Quote:
Originally Posted by _paralyzed_ View Post
I really want to post more but I'm always afraid of the verbal backlash I will receive from Hippies and BondoScrots and LincolnPimples.

I am a delicate and sensitive young flower, in need of constant reassurance and raising of my self esteem.

I lack the testicular fortitude to associate with such a high caliber of people. The aforementioned individuals are clearly the alphas of their group, and to say I am intimidated is an understatement.

I aspire to one day be able to post confidently amongst such amazing talent.

If only I felt comfortable with yous scallawags
And here I thought you were such a delicate flower. I guess there is always 2 sides to the coin but it doesn't matter which side it lands on for you because we always get a kick out of your posts Harold

IDK for sure but I think ebay is inclined to side with the buyer but in this case I don't see how they can. I'm sure things will work out, I just hope it goes smoothly for you. Even if you have to send him the package at least you let him know what an ass he is.
   
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_paralyzed_
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05.16.2011, 09:06 AM

Quote:
Originally Posted by pinkpanda3310 View Post
And here I thought you were such a delicate flower. I guess there is always 2 sides to the coin but it doesn't matter which side it lands on for you because we always get a kick out of your posts Harold

IDK for sure but I think ebay is inclined to side with the buyer but in this case I don't see how they can. I'm sure things will work out, I just hope it goes smoothly for you. Even if you have to send him the package at least you let him know what an ass he is.
If you have a delivery confirmation number (I do) pay-pal sides with the seller. I have no worries.


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It's "Dr. _paralyzed_" actually. Not like with a PhD, but Doctor like in Dr. Pepper.
   
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Cody.McP
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05.16.2011, 03:21 PM

I hear you on eBay dicks expecting things ASAP. A guy won a pair of Savage diffs from me for 99 cents, received them a day later than I had quoted on my listing (stuff happens), and I got neutral feedback. Hell, I LOST money by listing the dang auction! Paypal and eBay will side with you on this one if you ship it out within the 10 business days you have on your listing. A buyer agrees to those conditions when purchasing an item from you, he's just being a dick. Glad you 'spoke your mind' to him.
   
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_paralyzed_
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05.16.2011, 03:48 PM

Quote:
Originally Posted by Cody.McP View Post
I hear you on eBay dicks expecting things ASAP. A guy won a pair of Savage diffs from me for 99 cents, received them a day later than I had quoted on my listing (stuff happens), and I got neutral feedback. Hell, I LOST money by listing the dang auction! Paypal and eBay will side with you on this one if you ship it out within the 10 business days you have on your listing. A buyer agrees to those conditions when purchasing an item from you, he's just being a dick. Glad you 'spoke your mind' to him.
It's hit or miss, I've lost money on auctions myself. Overall though, recycling r/c's and parts via e-bay keeps me in the hobby.

He got a brand new 26cc engine for $77 dollars. He's lucky I even shipped it.

http://cgi.ebay.com/ws/eBayISAPI.dll...#ht_500wt_1156


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It's "Dr. _paralyzed_" actually. Not like with a PhD, but Doctor like in Dr. Pepper.
   
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OldGuyBL
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05.16.2011, 06:18 PM

One of the reasons I left eBay for good this year. One guy filed a SNAD complaint on an OS engine I sold. I gave him a refund and he sent back an old, worn out, stock 4.6 Savage engine and kept the new .30 OS. Paypal and eBay were no help. Go to the sellers central forum on eBay and see the many horror stories.
   
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