What is the deal with RC Monster's online store?

Mike is a one man show and I personally know he does everything he can for his clients, despite the enormous workload he has. You can go elsewhere and get mass produced crap anytime of the day. But we're dealing with high-end low volume specialty goods here, for the most part. And I'll take the goods and the personal support Mike gives any day over a mass market computer run store, even if I must wait a bit.
Cheers Dafni.