programming bk 12020 controller

[strodedawg]

i have found the bridges and removed them, but still no beeps.
radio on (futaba 2pl)
both bridges removed
plug in batteries
wait 5s nothing
servo works
throttle channel reverse and normal attempted

is this thing damaged as i have never used it before and it is brand new.
very frustrated, missing a race day because of this
have to run to work for an hour to shut some stuff off, check post in about an hour
thanks again