Technical support job posting at Castle Creations - RC-Monster Forums

Pdelcast · **Technical support job posting at Castle Creations -** 01.15.2010, 06:10 PM

Castle Creations is on the hunt again! We are searching for an additional Tech Support Specialists to better aid our growing community of customers. The successful candidate will gain invaluable hands on experience in their specialty and get to play with some of the coolest toys on the planet!

Job Duties:
* Providing courteous and professional consulting to Castle Creations customers regarding the application and support of our products via phone, email or one on one discussion
* Work effectively with users to resolve their issues with the product.
* Assist users with product matching, power system recommendations, system set up help and general help with any matter of electric flight, electric RC cars and boats.
* As needed, assist in general product testing of new Castle products including Alpha testing and assistance in product development.
* Attend Trade show/flying events
* Consistently monitor feedback and utilize a number of databases to track product issues, performance or product recommendations.

Job Requirements:
* Excellent verbal and written communication skills
* Ability to determine the skill level of a new contact quickly and match communication to the listener’s ability to understand.
* The ability to communicate complex technical issues in a way that is appropriate for a wide range of listener skills and abilities
* Patient, empathetic and helpful demeanor regardless of situation
* Experience in electric RC, preferably with Castle, Nuetronics and Berg products.
* Competent with computers, computerized systems and computer programs
* Represent the company and its products in a positive manner at all times.
* Associates degree or equivalent experience in customer relations or communications.
* Excellent listening and reading skills
* Experience in electric RC such as general aircraft, helis, cars and/or boats.
* Must have pleasing and easy to understand phone voice
* Must be able to type 30+ WPM, good writing skills a must
* Must be able to concisely communicate complex technical ideas in writing

If this sounds like an avenue you would like to pursue, PLEASE follow these simple instructions!
1) In an email, please tell us about yourself and why we you would be a great candidate for this position.
2) Describe your experiences in the R/C Modeling industry
3) Describe your experiences in the Customer Service sector.

Emails should be sent to: JOBS@CASTLECREATIONS.COM
Deadline is FRIDAY JAN 22, 2010

Thanks!
Kate O'Neil
Castle Creations Inc.

t-maxxracer32 · 01.15.2010, 06:14 PM

maybe a ridiculous question, but does this job require us to work in your factory or can it be done by home? ie answering emails, forwarding phone calls to home, etc

Pdelcast · 01.15.2010, 06:15 PM

Quote:

Originally Posted by t-maxxracer32

maybe a ridiculous question, but does this job require us to work in your factory or can it be done by home? ie answering emails, forwarding phone calls to home, etc

Not a ridiculous question, but yes, you would have to work here at our Kansas facility.

t-maxxracer32 · 01.15.2010, 06:22 PM

okay thanks for the reply. would have been a cool opportunity but I'm far from Kansas

Bondonutz · 01.15.2010, 06:25 PM

Quote:

Originally Posted by Pdelcast

.
Job Requirements:
* Excellent verbal and written communication skills
* Ability to determine the skill level of a new contact quickly and match communication to the listener’s ability to understand.
* The ability to communicate complex technical issues in a way that is appropriate for a wide range of listener skills and abilities
* Patient, empathetic and helpful demeanor regardless of situation
* Experience in electric RC, preferably with Castle, Nuetronics and Berg products.
* Competent with computers, computerized systems and computer programs
* Represent the company and its products in a positive manner at all times.
* Associates degree or equivalent experience in customer relations or communications.
* Excellent listening and reading skills
* Experience in electric RC such as general aircraft, helis, cars and/or boats.
* Must have pleasing and easy to understand phone voice
* Must be able to type 30+ WPM, good writing skills a must
* Must be able to concisely communicate complex technical ideas in writing

With this Motley crew of mispelling, beer swilling hillbillys I certainly hope you don't have your hopes to terrible high of finding the perfect candidate here ?

Pdelcast · 01.15.2010, 07:23 PM

Quote:

Originally Posted by Bondonutz

With this Motley crew of mispelling, beer swilling hillbillys I certainly hope you don't have your hopes to terrible high of finding the perfect candidate here ?

Yeah, but beer swilling hillbillies are my favorite kind of people!