What is this BS Castle is feeding this customer?

[glassdoctor]

Guys.. this could have happened on any production run. The first shipments could have had zero problems,... but a future batch of bad components could have done the same thing a year from now.

Do you also expect Castle to test a bunch of every other product they make, from each and every production run?

If they did... the price would go way up on everything they sell.

Again... we have to assume that this problem is in fact due to a bad component.

If we find that it's something else in the design of the MMM that is causing the problem, THEN it falls back on CC. Either way... they will fix it.