Novak Customer Service

[NovakTwo]

charlie@teamnovak.com is definitely the guy to contact for help with technical issues---I generally refer all tech/application questions to him.

Charlie prefers to deal directly with users (via email) for technical and application issues. We have 3 tech support helpers, but Charlie handles most of the emails even when he is traveling. Both Charlie and Steve are attending a big race in Las Vegas this week. Poor fellows!

One of my particular areas of expertise (as it were) is formulating, monitoring, updating and explaining CS policies. And, sometimes, unclogging transactions that aren't proceeding smoothly enough.

cmcclive: I am incredibly slow typing responses....So, you are welcome to chime in!