Why I don't post in here any more....

I'm sorry but my philosphy is the customer is always right,we are customers.I totally understand that this must be frustrating to someone who obviously cares as much as Patrick does about his customers.But there is something that rubs me the wrong way in this thread.I feel like he is saying,if your not nice to me I'm gonna take my ball and go home.While maybe there is to many whiny threads about Castle,I feel this is a whiny thread about the customer.

[Pdelcast]

Originally Posted by asheck

I'm sorry but my philosphy is the customer is always right,we are customers.I totally understand that this must be frustrating to someone who obviously cares as much as Patrick does about his customers.But there is something that rubs me the wrong way in this thread.I feel like he is saying,if your not nice to me I'm gonna take my ball and go home.While maybe there is to many whiny threads about Castle,I feel this is a whiny thread about the customer.

Your ridiculous little opinion has been noted.

[lincpimp]

Originally Posted by Pdelcast

Your ridiculous little opinion has been noted.

HAHAHA, good one Patrick!!! Took the words right out of my mouth!

[JaySki]

Originally Posted by Pdelcast

Your ridiculous little opinion has been noted.

Ya know.. Both of these points are somewhat valid here.
Patrick, You input is HUGE and helpful, but when the heat gets turned up in the forums at what is perceived to be a common and growing issue with the product.. You disappear. That's why you it was questioned.. The Perceptions that can be taken are pretty big and don;t bode well for either side. You had made several comments about the "Storm" in the forums that really didn't. That was the last that was really heard from you.
All that are here are here because of your product and the belief that it is the best.. Most affordable and reliable and the customer service has been awesome. I don;t think you'll see many complaints regarding that.

I think Asheck's comment isn't totally off base here... You made yourself available and provided a lot of great information and then disappeared when the questions of the BEC issues and MMM failures started up.

I think there has been a lot of frustration, toys or not, due to the amount of money and time we consumers put into them. When a $200 piece of electronics is benching couple thousand dollar car. I went a step ahead and even purchased 2 of the MMMs so that I could have back in the event of a failure.. Little did I know I would be trying to keep track of which one is coming and making sure I get one sent back.. and just trying to keep them straight(as they were purchased from 2 different vendors).

at the end of the day.. All that any of us want.. Is what we paid for.. just as I can bet, even more so, you want to provide to us. The "whining" is due to the 'perception' that that isn't happening yet.

[Pdelcast]

Originally Posted by JaySki

Ya know.. Both of these points are somewhat valid here.
Patrick, You input is HUGE and helpful, but when the heat gets turned up in the forums at what is perceived to be a common and growing issue with the product.. You disappear. That's why you it was questioned.. The Perceptions that can be taken are pretty big and don;t bode well for either side. You had made several comments about the "Storm" in the forums that really didn't. That was the last that was really heard from you.
All that are here are here because of your product and the belief that it is the best.. Most affordable and reliable and the customer service has been awesome. I don;t think you'll see many complaints regarding that.

I think Asheck's comment isn't totally off base here... You made yourself available and provided a lot of great information and then disappeared when the questions of the BEC issues and MMM failures started up.

I think there has been a lot of frustration, toys or not, due to the amount of money and time we consumers put into them. When a $200 piece of electronics is benching couple thousand dollar car. I went a step ahead and even purchased 2 of the MMMs so that I could have back in the event of a failure.. Little did I know I would be trying to keep track of which one is coming and making sure I get one sent back.. and just trying to keep them straight(as they were purchased from 2 different vendors).

at the end of the day.. All that any of us want.. Is what we paid for.. just as I can bet, even more so, you want to provide to us. The "whining" is due to the 'perception' that that isn't happening yet.

Well, I didn't disappear because I'm not interested in being part of the discussion -- I disappeared because I'm heads-down working on the issues and trying to figure out what is going on -- why some people have no problem, and others have problem after problem after problem.

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

[JaySki]

Originally Posted by Pdelcast

Well, I didn't disappear because I'm not interested in being part of the discussion -- I disappeared because I'm heads-down working on the issues and trying to figure out what is going on -- why some people have no problem, and others have problem after problem after problem.

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

Patrick,
Where I can agree with your thoughts above.. You, of all people, have to know you take it all with a grain of salt. Good, Bad, Ugly... It's not an attack on you personally, or even CC. It is really just Frustration. Ya ignore those that can be constructive or are downright rude, and you deal with those that are trying to help, are constructive, that may even be frustrated but can help with info...
Where I think many likely can GUESS you were knee deep into determining the issues(Although you said you have been reding, just not responding), the silence leaves perceptions to be made.. and perception can be reality to whomever.

Like I offered in another thread.. I'd be happy to send my set up in.. I am not using it, I am not having any fun burning up ESCs and would love to know if it is a set up issue.. What it is...
Where the demands on some of this stuff may be high.. Putting it together isn't rocket science, but, maybe there is something.. just something.. little causing the issues. Finding it can lead to 1. educating the end users, and 2. 'bulletproof'ing the MMM further to be a bit more tolerant of some user error.

Unfortunately for you. This place is a double edge sword.. as a President of a company, you communication is a HUGE plus to us consumers and can be for you as well. With that, you gotta deal with all the crap you don;t necessarily want to deal with.. and why most Presidents of other companies stay quiet. It's either the good, the bad, and the ugly, or nothing at all.. unfortunately, that is a decision you have to make. It's never an easy situation when problems arise.

Originally Posted by Pdelcast

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

As a consumer I have to agree here. I have seen far to much cruelty from angry people. I have been in the same boat. I was the first one to publicly "kill" a V1 and just like all the others waited a good few months for my replacement. I chose to read what you and your people added to the forum and to just ignore the hate spewing. But I'm one measly consumer. Putting myself in your shoes I would stop responding to the hate too, Nothing constructive comes of it.

There are a few of us that truly appreciate you taking anytime to come here. The night I received my V1 and had the issues programming it with my dx3r you spent over an hour online responding to my thread with 'try this then's' that level of dedication to your product and customer seems so easily forgotten by some.

On a side note.... last night my V2 broke the 30 hour of use mark

[brushlessboy16]

Originally Posted by DickyT

As a consumer I have to agree here. I have seen far to much cruelty from angry people. I have been in the same boat. I was the first one to publicly "kill" a V1 and just like all the others waited a good few months for my replacement. I chose to read what you and your people added to the forum and to just ignore the hate spewing. But I'm one measly consumer. Putting myself in your shoes I would stop responding to the hate too, Nothing constructive comes of it.

There are a few of us that truly appreciate you taking anytime to come here. The night I received my V1 and had the issues programming it with my dx3r you spent over an hour online responding to my thread with 'try this then's' that level of dedication to your product and customer seems so easily forgotten by some.

On a side note.... last night my V2 broke the 30 hour of use mark

very well spoken, and awesome on 30hrs

[gramey]

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

Whilst some posts may be considered inappropriate and those of a personal nature may be offensive and unacceptable, I think it's little naive not to expect negative feedback. If someone is going to put their head above the parapit then they should expect to be shot at.

If a forum is effectively held to ransom by someone refusing to post in light of negative comments, and the only acceptable posts are those of a favourable nature, then you are by proxy removing the freedom of speech and defeating the object of a forum.

It may only be a hobby, they may only be toy cars but the diversity of people within RC means that there will be differing points of view. What may be a minor inconvenience to one person with sufficient funds to have several cars at their disposal may be far more traumatic for the person with one car who's had to scrape together the money to buy what they have. It's also highly likely that the former will not only be far more tolerant but also more eloquent and a lot less offensive in the manner in which they express their disapproval.

Posts of a personal nature should not be acceptable but neither should representatives or employee's of a company expect to view the world outside the company with rose tinted glasses.

A lot of members on here appear to appreciate CC's input and for them I hope it continues, but please realise that not everyone's experience is favourable and as such they should be entitled to express their dissatisfaction, politely.

[Dadx2mj]

Originally Posted by JaySki

Ya know.. Both of these points are somewhat valid here.
Patrick, You input is HUGE and helpful, but when the heat gets turned up in the forums at what is perceived to be a common and growing issue with the product.. You disappear. That's why you it was questioned.. The Perceptions that can be taken are pretty big and don;t bode well for either side. You had made several comments about the "Storm" in the forums that really didn't. That was the last that was really heard from you.
All that are here are here because of your product and the belief that it is the best.. Most affordable and reliable and the customer service has been awesome. I don;t think you'll see many complaints regarding that.

I think Asheck's comment isn't totally off base here... You made yourself available and provided a lot of great information and then disappeared when the questions of the BEC issues and MMM failures started up.

I think there has been a lot of frustration, toys or not, due to the amount of money and time we consumers put into them. When a $200 piece of electronics is benching couple thousand dollar car. I went a step ahead and even purchased 2 of the MMMs so that I could have back in the event of a failure.. Little did I know I would be trying to keep track of which one is coming and making sure I get one sent back.. and just trying to keep them straight(as they were purchased from 2 different vendors).

at the end of the day.. All that any of us want.. Is what we paid for.. just as I can bet, even more so, you want to provide to us. The "whining" is due to the 'perception' that that isn't happening yet.

Very well said. I think it is amazing what we put up with and accept in the RC world. I am not just talking about Castle products but all RC products. I've had 3 Mamba Max (not MMM) fail on me in 10 months time yet I boast about how reliable they are. If I had 3 computers or TV's or virtually any other electronic component fail on me at that rate I would be thinking lawsuits.

[JaySki]

Originally Posted by Dadx2mj

Very well said. I think it is amazing what we put up with and accept in the RC world. I am not just talking about Castle products but all RC products. I've had 3 Mamba Max (not MMM) fail on me in 10 months time yet I boast about how reliable they are. If I had 3 computers or TV's or virtually any other electronic component fail on me at that rate I would be thinking lawsuits.

I don't know about lawsuits.. But, I certainly would be demanding my money back and looking to a different brand.

I think I had posted before, it's almost like we became the beta testers with these... And I will stick it through because the reality is that no one else competes on the same level as Castle. You either pay 150-200 for the MMM or a lot more for, on paper, an inferior product. If/When Castle gets it right, it's going to be a great ESC.. the question is.. how long? At this point, they have all winter for me. There may be another month or so of drivable weather before the crappy stuff sets in, which, I have pretty much written off as both of my MMMs are toast and I don't know when I'll get it back and if it will work.

As unpleasant as it may sound, it the reality of the situation currently.
I hope Patrick sticks around so we can all benefit from both sides, but as mentioned in a few instances, it's not always easy. Expectations are high, frustration runs high, especially of those going from the v1 to the v2 now.

[bdebde]

Originally Posted by jayjay283

...Ive had 3 TVs fail in the last year, should I mention I used a baseball bat to adjust the settings

Doesn't everybody?

They are a lot easier to find; between the wife and kids, I can never find the remote, but my baseball bats are always behind the front door and the back door.

Ok back to topic.

Come back Patrick!

99.9% of us here at RCM love you and castle products, it is just the .1% that seem to be insulting or tactless
(many negative posts by the same few people).
Heck we (RCM) have a better failure rate than the MMM (.1%)! (couldn't resist). So don't let a few bad ones stop you from posting.

[JeffEmbracedDC]

Originally Posted by bdebde

Come back Patrick!

99.9% of us here at RCM love you and castle products

That's enough ass-kissing! You guys are making me sick! Here's the deal. Patrick and other CC staff are already on here. They're just too busy working on the ESC. I don't think the issues will be fixed any faster by having them post on the forums on a daily basis. All we need to know is that they are reading the forums, the feedback that is posted on them, and that they're working on the issues. End of story. Let's leave them be so we can get our ESCs back!

-Jeff

[Dadx2mj]

Originally Posted by jayjay283

Typical forum post. Your setup ? External factors, nothing, just 3 MM failed. out of the blue, just *poof*.. not your fault, nothing to do with the 8c lipos, no fan or your 11 year old unsupervised for hours running them. Ive had 3 TVs fail in the last year, should I mention I used a baseball bat to adjust the settings

Wow why so hostile? Why would you assume things so negative. I was simply stating my experience but since you wanna know I have been through this with Bernie and Thomas more than once and they both agree the set up is fine.

Rustler with FLM tranny case running on 6 cell nimh for first two that failed on 2s lipo for second. Motor has heat sink and ESC has Novak fan. There has never been a temp issue. First ESC failure was the switch ripping the wires right off the circuit board, next two just went poof.

Frankly I think I understand how Patrick feels now there are more than a few people here who simply like to just flame others and assume the worst.

[jayjay283]

Originally Posted by lincpimp

You have now graduated past your cretinous status... Good job!

Sweet I am now mooncalf then !



moon·calf /ˈmunˌkæf, -ˌkɑf/ Pronunciation Key - Show Spelled Pronunciation[moon-kaf, -kahf] –noun, plural -calves.

1. a congenitally grossly deformed and mentally defective person.