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koden
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09.25.2008, 01:03 PM

Just wanted to add my ongoing experience with the MGM controllers.

I don't know if it is OK to post links to other forums but my entire ordeal is posted in detail with pics on the Traxxas E-Revo forum.

Back in July I bought an MGM 16018 from mike along with a 1515 2D for my new E-Revo. The ESC went up in smoke after a total of maybe 15 minutes run time (3 5 minute sessions). I had not even done any full throttle runs, I was still breaking in the motor.

The original esc burnt on July 21'st. I finally received my replacement controller (a 28025 instead but I did of course pay the cost difference) on Sept 20th. 6 of the 8 screws that hold the heat sink's in place were loose. I sent pics to MGM and was told to carefully tighten them. The first one I tried to turn broke. Yesterday I sent it back the MGM. They did say they would ship me a replacement immediately instead of waiting to receive this one back.

I am very disappointed with the MGM customer service. I know there is a big time difference and it takes a day to respond but I had to wait days for responses sometimes and had to call them on my dime 3 times to get responses.

I wont be buying any more of their products. In fact I will probably sell the replacement controller when I receive it as my car is up and running (for the moment) on another controller.

As a side note, Mike has been very supportive during this whole process and I have no gripes with RC-Monster at all. I am happy with his customer service and will buy from him again.

Last edited by koden; 09.25.2008 at 01:06 PM.
   
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