Medusa Vs. Neu - RC-Monster Forums

JERRY2KONE · **No Offense. -** 12.04.2008, 08:52 AM

I am confused, and please donnot take offense as we are looking at this from a neutral corner. In reading your own words you damaged the first motor by mishandling it, and paid full repair cost as you should have since it was your own mistake that caused it to fail. Still I understand your frustration with the cost of postage where you are. Unless you have a motor company local to deal with that is just the way the hobby is.

Then after running ten packs through the second motor you toasted it. Without pulling it apart and inspecting it who knows what may have caused the failure. It could have been your setup, or just a bad motor. Either way all you can do is send it in for them to check it out, diagnose the problem and go from there. That is a choice only you can make. If you are not willing to send it in, then one can only assume that you are afraid that they will find out that your setup was the cause. If I had this motor and I was sure of my setup, then I would be sending it back and explaining what happened by phone requesting either a rebuild or a replacement. That is just simple business math for any company. Otherwise everyone would be requesting free serivices and the companies would go belly up on repair/warrenty costs. Sorry for your bad luck with NEU as they are good motors used in the right conditions.

Quote:

Originally Posted by mxracer

the first one the brass spacer fell out during re-installing it . so it smashed all the windings .. so cost me $130 usd plus $30 post

2nd one dont know what happened , have never pulled it apart and its done less than 10 packs .. seems 1 phase is cooked .. and ive emailed them about if they will cover under warranty ( like 3 times ) with NO REPLY !!

wouldnt be worth me sending it back ( $20 post there , $130 repair $30 post back) = $180 usd .. they are only $250 brand new

mxracer · 12.04.2008, 08:57 AM

Then after running ten packs through the second motor you toasted it. Without pulling it apart and inspecting it who knows what may have caused the failure. It could have been your setup, or just a bad motor. Either way all you can do is send it in for them to check it out, diagnose the problem and go from there. That is a choice only you can make. If you are not willing to send it in, then one can only assume that you are afraid that they will find out that your setup was the cause. If I had this motor and I was sure of my setup, then I would be sending it back and explaining what happened by phone requesting either a rebuild or a replacement. That is just simple business math for any company. Otherwise everyone would be requesting free serivices and the companies would go belly up on repair/warrenty costs. Sorry for your bad luck with NEU as they are good motors used in the right conditions.:

umm its not my setup because i have 3 trucks all with the same setup !! it didnt even go into the same truck that the 1st blow-up happened .. as i break one i grab a spare ..

im mainly upset that they do no respond to emails .. thats what customer service is !! communication .. all i wanted from them was an answer and if they cant respond then that is bad customer service !!

JERRY2KONE · **Maybe. -** 12.04.2008, 09:14 AM

You may be right and we always like to believe that we are. From what a lot of guys on here have experienced with NEU they seem to be a pretty reputable company with good customer relations, and they make one of the best R/C motors out there for our hobby. Sometimes things do just slip through the cracks, but we do not give up when we know we are for sure right. How about posting up your emails to NEU so we can see exactly how you requested their help? Maybe your communication was not specific enough or along the wrong lines of helpful explaination. At any rate with the money you have invested I would be doing whatever had to be done to get their attention understanding that a lot of companies are very busy with the Holidays, personnel vacations and poor financial situations going on due to the shabby economy. Even MonsterMike sometimes does not answer emails right away or even the first time, but his costomer service is very good. I am not trying to rain on your parade, but if you are in the right, then stand up and be counted. Keep after NEU until you get the answer you deserve. Where did you purchase the motor from? Was it RCM? If so talk with Mike about it.