big problem with BISHOP POWER PRODUCTS

POSTED FOR A FRIEND, HE HAS PROBLEMS WITH MAKING AN ACCOUNT HERE!

Two friends and I also have ordered there three months ago and we are still waiting for our products...
After 2-3 mails there was no answers back.
I also tried with my other mail address and this was the last mail that i got back on 16 november:
[quote]Hello Ricardo, thank you for the information. Contact me on Thursday for a full
update and shipment information. Thank you
[quote]
I mailed back and never got any answer back..

A friend found this somewhere last week:

PLEASE NOTE: Effective 11-20-08, Bishop Power Products has changed Ownership and management. PLEASE NOTE: All orders place before 11-20-08 will be exclusively handled and fulfilled by the previous owners and are in no way the responsibility of the new owner/management team of Bishop Power Products. You may contact Troy at: info@formerbppowner.com for any questions or concerns about orders placed before 11-20-08. The previous owner/management will be contacting all customers with outstanding orders placed before 11-20-08 throughout the week of November 24th with shipment information on their orders. PLEASE NOTE: All orders placed on or after 11-20-08 will be serviced exclusively by the new Owner & management team. This team represents a radical change in direction and leadership of Bishop Power Products and is proud to offer same day shipping on all orders place before 2pm Arizona time and superior customer service. For questions about products, placing an order, or any order placed on or after 11-20-08 please contact the new management team at: orders@b-p-p.com.

[hoovhartid]

Originally Posted by transtalon

Don't mean to give you more bad news but the phone will never get answer when you try calling. Unless talking to a machine and nobody return your
call is all you're going to get. Goodluck but they are lacking a lot of customer service support. I ordered the motor Wraith for my MLST2, waited from 5 months or more then he sent me a Hyperion 6k motor, cheaper in value for what I paid for the Wraith plus the aggrevation of waiting.

that happened to me. He said I could use it until the wraith came in.

I want to send it back now. Im done waiting.

[BL_RV0]

It looks like b-p-p is no longer a viable ordering option... sad to see good companies go down the drain like that... i can't imagine how troy feels.

[skellyo]

Originally Posted by BL_RV0

It looks like b-p-p is no longer a viable ordering option... sad to see good companies go down the drain like that... i can't imagine how troy feels.

He should feel like a tool for screwing people around like he did.

Hopefully the new ownership actually has some integrity and will make sure customers that pay for their products actually receive them.

[e-mike]

Originally Posted by skellyo

Hopefully the new ownership actually has some integrity and will make sure customers that pay for their products actually receive them.

i really hope....600$ of stuff that a never receved....this is why we can really apreciate a good service like castle do

[BL_RV0]

I thought that the new owner was the one causing the problems.

[skellyo]

Originally Posted by BL_RV0

I thought that the new owner was the one causing the problems.

Nope, the new owners just took over about a week ago according to what Byte posted.

[BL_RV0]

Ok, hope troy fixes what he's done and then gets the hell out of there.

[jayjay283]

I bought a MM off Troy in like Feburuary and got blown off, claimed he had no phone and kept my money for months, I was probably one of the guys whining on the other sites. He wouldnt acknowledge me or give me my cash back till I filed a complaint with paypal. (luckily used them) 1 or 2 days later he refunded my money and was sweet as pie, but he was not giving it back without a 3rd party intervention.

[titan]

what bad news ... i back ordered 2 MMM neu combos on July! so it is a little bit late for paypal conflict (til 45 days after buying ...) - are there no 'lawsuit' or so?
There were so many good deals with bpp until 2 back orders...

:/

Titan

[_paralyzed_]

The new owners have to have some information on troy. A very calm and inquisitive phone call to them (or e-mail) may get you more contact information. You might consider talking to the police in his town and informing them of this, credit card fraud is a felony. It might take several tries to get a cop willing to help you, or maybe go as far as calling the district attorney in his county. I would definately send a link of this thread to his current e-mail addy info@formerbppowner.com Good Luck!

[Arct1k]

Eeek that is a shame - I has a few dealings with him last year and early this as was treated really well - Upgraded my eos 5i AC/DC to 6i AC/DC for $10 and got some great deals.

It seemed to go south at some point during the summer... Looks like I dodged a bullet on this one. One lesson is always use a CC even with PP on a major purchase - If PP won't help you out normally your CC will still help.

[_paralyzed_]

I wrote a lengthy e-mail to the new bpp on your behalf, they forwarded it to troy and he has e-mailed me asking for your name and order number. He has been making it right for people that make some noise, so give me your name and order number, I think I may have resolved this for you!

[jhautz]

I dont quite get how the new owners arent responsible for orders placed prior to them purchasing the business from Troy? You placed the order with the business.... Not Troy personally. They now own that business and all of its commitments and responsisbilities. Unless the old BPP just went under and closed its doors, the new "owners" sould be following thru with any orders that were taken by the business. Just as they should be following thru on collecting any outstanding debts owed to the business.

The fact that they are passing the buck back and forth and saying the "old owner" is responsible is BS in my opinion. You prurchased it from the business and the business should follow thru with it commitments. If the new owners screwed up and didnt do their research and find out how much was owed in back orders to customers that already paid for products is not the customers fault. Its the new owners mistake for not doing it.

If BPP continues to "pass the buck" I would start filing complaints with the Better Business Buerau. That should light a fire under the new owers but to get this junk figured out.

[e-mike]

so let see what happen...someone here seem to be helpful...so i saw on traxxas forum....b.y.t forum and r/c tech forum some post or thread about guy's who have problem with bpp....and i think isn't really good for the buisness...i don't want to make problem or a bad reputation to bpp but i just want justice and especially all my stuff....