really bad virus....i need advice

[JERRY2KONE]

Not really knowing how to do stuff on the PC can be a fatal mistake. Find a friend, relitive, buddy or whatever who knows this stuff and get them to help you out. I keep my PC friends close so if I end up with an issue that I either cannot recover from or fix on my own I give them a call and all is well.

It sounds like you opened something right before this thing hit you. So it would make sense that whatever you opened is causing the problem. You either opened or downloaded something to let this moron in. Figure out what you did and zero in on that email, program, or file and remove it. To get into safe mode when you press the start up button as soon as the first screen pops up press F5 or Control Alt Delete and it should open to safe mode. Be careful you do not change anything that you do not understand or you could end up in even bigger trouble.

I would get someone else in to show you how to do these things first. Learn from the pros. We can do allot of things with our PC's once we are shown exactly what to do once or twice. Good luck with that.