Quote:
Originally Posted by Arct1k
Well my return was due to a short in the stator that took out the ESC... Difficult for that to be anything other than a coil issue but because of the 120days limit I went straight to the upgrade program.
http://rc-monster.com/forum/showthread.php?t=26406
I must have mis-understood my options - I didn't even think that you'd look at this as a possibility for repair. |
We do not generally do any repairs; we switched over to a fixed-price replacement program many years ago. We have a whole department dedicated to re manufacturing items. We completely disassemble (discard all damaged boards/parts), clean the boards (ionic washer) reassemble/rewire and retest all rmf items so we can offer a new warranty.
Having technicians repair customer returns individually, to the point of offering a new warranty, proved far too costly
Most stator damage is due to overheating the motors (mostly due to aggressive timing adjustments); we do not warranty these motors with burnt-out stators. Over heating melts the silicone coating on the wire, which then allows the wire to short out. This damage often demags the rotor too.
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