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09.28.2010, 02:45 PM

Quote:
Originally Posted by Thomas Porfert View Post
Have you already received a shipping confirmation? If so, please PM me your First and Last name and the e-mail address you used to place the order and I'll take a peak at the invoice and see what is going on.



Nard: PM sent, we caught it before it made it through shipping. Dena just adjusted the invoice and got it changed to the heli version. Glad you pm'ed me or it would have shipped as the car version.

Being a manufacturer, we are used to dealing in 100's of controllers per order, so our sales ladies are not used to 100's of small orders. The system wasn't designed to handle this kind of volume, and then add the monkey wrench into the works of the 1717 snafu and.... my head explodes. We're getting it sorted out though, we really appreciate everyone being understanding and patient. I'm so glad I took off Thursday and Friday to go to the NASCAR race, 3 days this week will be enough.

Thomas Porfert
Castle Tech Support
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