Quote:
Originally Posted by Thomas Porfert
If you have received an e-mail confirmation with an invoice attached, with a 6 digit number, then your product has been shipped. If you have only received the e-mail confirmation when you placed the order, with a 12 digit number, then we have received the order but it has not been invoiced. Some orders that were pulled from the web server were not automatically transferred into the ordering system; so they have to be hand entered and could take a bit longer to process. If you don't receive an e-mail with the invoice by Thursday afternoon, I would recommend shooting an e-mail to sales.
Thomas Porfert
Castle Tech Support
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I placed 2 orders on the 24th.
I received the email confirmation with the 12 digit number. But haven't received anything since.
I did email CS and recieved the following response.
"All orders processed within the last seven days will be processed and shipped by 10/04/2010. Thanks "
I hope these orders didn't fall through the cracks somewhere.