Castle moving sale

Originally Posted by Pdelcast

I have to apologize for the delays -- we had a software database crash very shortly after starting the sale, and this delayed orders and order entry by almost 8 days while the customer database was reconstructed.

We are now back up and running.

Thanx!

Patrick

Finally after two weeks I got proper respond from sales and new automated message acknowledging successful order.
Better late than never.

[Arct1k]

Originally Posted by Nard Cox

I've just searched this thread for ''6mm'' since my 1717 Air also has a 6mm shaft like others but didn't find a CC response. So whats up with this? Can we order a 5mm shaft or ... ?

Yes they will send you a 5mm rotor...

[Thomas Porfert]

Originally Posted by sikeston34m

Yes.

10 - 1520's
10 - 1717's

It would be ok with me if we changed that to:

10 - CAR 1717's
5 - 1520's
5 - 1518's

Is this do-able?

Thanks,
James

Sorry James, I saw this too late and the order was already processed. You will be receiving 10 1520's. My apologies.

Originally Posted by phatmonk

The invoice for my exchange 1717 air motor says air version also.I need the Car Version.I hope its wrong.

I was able to change this before it shipped, you will be receiving the car version.

Originally Posted by Nard Cox

I've just searched this thread for ''6mm'' since my 1717 Air also has a 6mm shaft like others but didn't find a CC response. So whats up with this? Can we order a 5mm shaft or ... ?

We have very very few replacements rotors with a 5mm shaft that we can send. Shoot me an e-mail at thomas (at) castlecreations (dot) com and I'll let you know if we have any.

This was a mistake on the website and should be corrected shortly. We apologize for any inconvenience this may have caused. If the 6mm version will not work for you and we run out of replacement rotors, the only options would be to return the motor for a full refund, grind down the shaft to 5mm or pull a 5mm shaft out of a 1717 car version.

Originally Posted by KniteWulfe

Got the last of my 3 orders. 2142-7225-4839, missing 3424-1800 34mm 1800KV 24 Stack Motor.

Really sucks because it was for my friend's new heli kit, which is just sitting there waiting for a motor.

It appears we may have sold out of this motor. I will go down to the warehouse on Monday and see if inventory is incorrect. We have not charged your card for the motor, and if we are truly out of stock, we will not be able to ship one. I apologize for any inconvenience or frustration this may cause.

Originally Posted by BlackWood

Just got my order in, and I got 1512/1.5y 1800kv in a 1520 box. I already got in touch with castle and their sending a pre-paid mailer. Are there going to be any 1520's left and if not what happens?
#2142-2509-0270
item 3060-0008-00 Motor, brushless car, 1600kv 1520 1 turn
on the other hand, I did get my 1717 car version. I was worried I was going to get the air version.

It turns out we had more motors than what our inventory originally stated. This is not going to be a problem. The 1520 motor will be added back to the clearance page soon.

Please let me know if I missed anyone's question or concern.

Thomas Porfert
Castle Tech Support

[Semi Pro]

any news for me thomas?

[Arct1k]

Thomas - Thanks for all the effort - What a PITA for you...

[KniteWulfe]

Thanks, it's no big deal on that outrunner, he decided to go with one of the hong kong cheapo ones. It will be fine for him since he's just starting out with helis... Until it fails and he drops out of the sky anyway.

[George16]

I still have to received any emails from Castle or a reply on my pm to Thomas.

[sikeston34m]

Originally Posted by Thomas Porfert

Sorry James, I saw this too late and the order was already processed. You will be receiving 10 1520's. My apologies.



It turns out we had more motors than what our inventory originally stated. This is not going to be a problem. The 1520 motor will be added back to the clearance page soon.

Please let me know if I missed anyone's question or concern.

Thomas Porfert
Castle Tech Support

Hi Thomas,

That matches my original order and I'm VERY happy with that.

Thank you Sir, for your help.

My hat's off to you for all of your hard work.

[Nard Cox]

Originally Posted by Thomas Porfert

We have very very few replacements rotors with a 5mm shaft that we can send. Shoot me an e-mail at thomas (at) castlecreations (dot) com and I'll let you know if we have any.

Done yesterday evening.

And like Arct1k, thanks for all the feedback, I can only image the ''PITAness'' of this for you guys

[tashpop]

i got my 1717 in. all looks good to me. i did think it was going to be larger, but its just barely larger than my kb45 10xl which is a good thing for my project. its a close fit.

[phatmonk]

Thanks Thomas,Patrick everyone at CC.70 bucks for a 200$ motor, that is priceless.Here is my SC8E with a 1520

[Big House]

I have a 1520 going into a muggy roller I am working on. The motor is to long, in my opinion, to just be mounted by the front mounting plate. I am looking at the Tekno RC 42mm motor mount and position it in the stock nitro motor location. That way I have more support along the motor.

[RC toy]

Hi, how many 1518 and 1520 left?

[Klausen]

Anybody know if you recieve an email with track and trace from castle, when they ship the order?

I ordered 2 x 1520 motors saturday, so I know I am not that pacient

Jesper Klausen
Denmark

[Bmr4life]

Originally Posted by Klausen

Anybody know if you recieve an email with track and trace from castle, when they ship the order?

I ordered 2 x 1520 motors saturday, so I know I am not that pacient

Jesper Klausen
Denmark

Yup. At this point, you'll get an email when they invoice it and another when they mail it out.