Quote:
Originally Posted by magman
I completely understand, but, I spend over $2K /year with them going back 8-10 yrs...so you would think that they would mail me out a new one pronto and charge my card for a new one while the old one is on it's way back then credit my acct. once the unwanted one returns. Doesn't seem to complicated to me to do this for a good customer..either way they are getting their money and if I do not send the other motor back, they made another sale.
I do not feel as I should have to buy another motor and pay shipping again, ( just on principle )send the other motor back, etc..
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Have you tried calling and speaking with someone directly? They are most cooperative when you use a little tact and try working things out with them from a more personal level. I am sure that this could have been worked out to your benefit if you really wanted it to. Still you will end up getting your way, just not as quickly as you would have liked.
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