No worries Jerry. We all understand that you thought you would be closer than you actually are.
The footwork you have done has shown me that there is quick response to e-mails. In this day and age a quick response to an e-mail is about the best customer service one can ask for.
If I ever need a 15kw controller I will order from MGM
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It's "Dr. _paralyzed_" actually. Not like with a PhD, but Doctor like in Dr. Pepper.