Order tracking

[Mosquito66]

Thank's for jumping on this so quickly, Mike. I was starting to take the bounced back emails personally!

R. Maatita

[RC-Monster Mike]

LOL. Yeah, I don't know what is going on with the site emails, but I will get you some info on your order ASAP. I got your email, but outlook is being cranky and it won't send emails at the moment! I will get it straightened out tonight and make you whole for sure. Your experience is certainly not typical (though it does happen on occasion when FLM is out of stock on something). I will take it up with them tomorrow. I actually remember the order, because when I initially ordered it, I forgot to include your address/name (this is likely part of the problem). I did catch it after a day or so, though and fixed it through FLM. I searched the info I have here and didn't locate a tracking #, but tomorrow will yield the needed info for sure. I do apologize for the delay, though. As I said, it isn't typical to wait this long. I try to get the orders out within a couple days at most(not counting weekends of course).

[Mosquito66]

Yep, I'm in a service industry and I know how things can get away from you sometimes. Thanks again for getting on this so quickly. Though, my first experience with RC-Monster.com has required a bit of patience, you're definately putting me at ease!

[RC-Monster Mike]

I only wish your products arrived as quickly! I will definately take care of you. I promise.

Mike,
Maybe you could look up my order too. It was placed last Thursday and Paypal was sent and completed. I've sent a few e-mails that have gone un-answered which is unusual for you. I hope everything is ok.
Order ID: 10002403
Thanks,
Mark

[The Dane]

Hello Mike,

Good to hear that you are on the case . Could you please check up on my order 10002343 as well. I placed my order 2 weeks ago. Thanks for a great site.
Have a nice day

The Dane

[RC-Monster Mike]

I seem to be having email issues, so if I have not replied to an email, I likely did not get it. Please use rcmonstermike@gmail.com for now. I am tracking these orders and will call or email the info to each of you. Please understand that most or all of these orders have FLM products, which are often drop shipped. The delay is typically due to a backup at FLM(they are a small shop and do their best to keep up). I accept the responsibility and will do whatever I must to make things right, but I did want to defend myself a bit(not that I am under attack by any means, as I know you folks just want your parts). :)

[The Dane]

Thanks for the feedback, I look forwards to receiving a mail .

[monsterbatix]

Thanks Mike.

[ortegachile]

Mike,
I am having the same problem as the other individuals can you please help me with my order as well?
oreder #1002330

[RC-Monster Mike]

I am quite sure these orders are all cleared up and I thank you all for your patience. Dane: I am still working on the missing digit in your tracking #, but rest assured the stuff is on the way. Everyone should be playing with their parts soon. :)
Any future issues will get the quickest response by emailing me at rcmonstermike@gmail.com
Occasionally, the FLM orders get backlogged a little bit, but simply getting me involved via email allows me to follow up and get things moving quicker if needed. These orders are often shipped direct from FLM, though I am moving towards increasing my inventory levels on these parts to minimize or eliminate these delays in the future. If FLM doesn't have it, though, it is tough for me to get it in stock.
Typically, the drop ship program works quite well, but as volume increases, keeping up becomes trickier(for FLM-only so many machines). No worries, though. I know FLM is getting another machine as we speak, which will certainly make an impact and improve production. I know them(FLM) quite well and know they are working hard to overcome any current issues.