Bad Luck W/ Mamba Max????

Originally Posted by Serum

So; for my understanding;

You shipped your damaged controller back? did they knew it was sent back? Normallu they sent you a new one, with a returning envelope included, in which you can return the damaged one. If you just sent it back; did you included a note telling what is wrong with it?

Again, not to kiss their bumms, but the service is flawless. (or at least worked flawless for me, a few friends and other people on this forum.

my timeline...

Oct 20th - ordered mamba max and 5700 motor
Oct 24th - shipped from CC
Oct 27th - received max esc and motor
Oct 27-Oct 31st - Rebuilt truck...
Nov 1st - ordered 3s Lipo/Charger/Balancer
Nov 7th - received battery/charger/balancer
Nov 8th - 1 run with truck, charged battery overnight
Nov 9th - 1 run with truck... engine chatter... death.
Nov 10th, 13th, 14th, 15th - phone calls to CC, no return calls to voicemails. E-mails sent 13th and 15th.
Nov 16th, out of frustration... mailed it back
1 hour later on the 16th, an email from berniew@ telling me to return it to the address he gave me... already did that...
Nov 21st - Received postcard... engine received @ CC telling me it will be returned shortly...
Nov 29th - called to get status... see whats up... no response
Nov 30th - Dec 4th - 3 calls, 2 emails sent... no response
Dec 6th - Email from misty@ - Telling me she will have info for me friday to call in...
Dec 8th - called in, left another message... no call back.
Dec 11th - Called again, Emailed several people... no response yet.

When I call... I call early morning... I've dealt with tech support lots of places... I know to call early before the million call rush mid-day... Most calls to CC were between 9am-11am EST.
Emails usually sent mid-day.

This is my last hurrah lol. I imagine it to be lost somewhere... and it's not the first paycheck I've wasted. I'm not even worried about that aspect... I just wish I'd get to play with the remote control truck I've invested almost 1500 dollars into... before the snow falls.