Proof of purchase a must for warranty repairs?

[BrianG]

Originally Posted by traxxasbasher13

...cereal number....

Sorry, but it's "serial"...

Lol I can't believe I didn't catch that. Wow I'm retarted

[Thomas Porfert]

Originally Posted by traxxasbasher13

... I saw the inside of my buddys and his has a date and a cereal number. Is this how the tell when its made? ...

That is one of the ways we use to identify the controller, we can also tell based on the hardware. We make changes from time to time on the design of the boards, so if the design wasn't around a year ago or the controller wasn't made more than a year ago, it's hard to buy it

Originally Posted by bustitup

wow...you cant ask for any better customer service than that.......I had to lol when a saw "put the remains"

If I put your name in the box and tell Patrick who told me to do this will you be reprimanded?

Luckily that wouldn't be a problem, we do it all of the time

You'd be surprised as to what we get back sometimes, literally a bag filled with some ash, a lightly toasted heat sink and some little round things that resemble charred tootsie rolls that used to be capacitors; it goes great on a piece of whole wheat toast and strawberry jam!

As long as we can identify what it used to be, we'll replace it no questions asked for the flat repair fee. You could literally find it in the gutter on the side of the road, send it to us and we'll repair or replace it for the flat fee. We don't ask questions, because sometimes we simply don't want to know...or the person is too ashamed to admit why it burned up. *cough* reverse polarity *cough* But those things happen even to the best of us, so we repair or replace controllers for the flat fee no matter how old, what condition or mistakes were made.

And the flat repair fee includes the repair or replacement of the product and the shipping back to you; and truly is a flat fee, never less, never more.

[Arct1k]

I've send in 3 MM that were effectively charcoal - all i had was the heatsink and a blackend board with a couple of fets... :)

Cost me $150 but great service...

[lincpimp]

CC are great. I roasted a mamba 25 once, all I could send them were the half cooked battery and motor leads. They got me a new one, no questions asked! Great service from a great company! About the toast thing...thats kinda funny!

[E-fanatic]

I didnt get my reciept when I bought my combo. I had a issue with the mmm and even with no reciept castle took care of me!!!!!!!!!!! I tought there was going to be a long wait(so I bought another mmm while the first one was out getting repaired) but nope no long wait, I had it back in 2 weeks!!! Now that customer service.

[Rnemhrd]

I had an OLD mm that fried, sent it in with a check for 50.00 and within 2 weeks had a shiny new mm. That is taking care of the customer. Buy Castle and even after the warranty is up you doe'nt have to pay full price for a new esc. I was also told the new one comes with a 1yr warranty, just to keep the reciept they gave me.