Question for Patrick.

[RC4Life]

I was wondering something Patrick I was talking with Bernie a few's day's back about my MMM and it was a Bad unit,he has since sent me out a new one I'm not sure on the exact date.What I'm wondering is I know you can not do free return shipping for your customer's in canada,but what I was wondering is seeing as that you save money on not sending replacement unit's to canada without free shipping returned back to Castle Creation's,why do you not upgrade your canadian customer's to express shipping,I know from past and present repair's and also having Castle send me new unit's out that failed within the Warranty Period.I'm extremely sick and tired of of taking up to 2 to 4 weeks to get a Parcel just up to Custom's and that does not include another 4 to 5 day's after Canada Post get's there hands on it.I know I'm not the olny one in Canada that fed up with this setup,I would think that if I'm go enough to buy your product and I have to pay the return shipping why can't you upgrade me and other Canadian Customer's from Global Priority to express shippnig witch is a 3 to 5 day service and is much more reliable.I'm not saying your going to loose me as a customer but I'm definitely going to have to start considering other product's other than castle if I'm going to have to put up with getting 3 bad unit's in a row and have to pay shipping back to you,I also bought my MMM from your website and I know as well as you that you have made more money selling it to me directly rather than having me buying it from towerhobbies,how well on your site it is listed for 199.00 I can uderstand that you are not trying to compete with your Distributor's but that being said you made 199.00 not 179.00 off me and you did not have to give me a Discount like have to give your Distributor's.

[wade7575]

I'm also from Canada and will second the part about being fed up with Global Priority Mail taking much longer then Express,I know I have also had a package take 6 weeks going from Ohio to Ontario,all I know is that Ohio is not to far from Ontario and it is ridiculous that a Package can take 6 weeks from a State that is around 6 1/2 hours away from me.That's why I always choose Express Mail if it is available as I know I will get my package with in 3 to 5 days no matter how far it is being shipped from to me.

[RC4Life]

Bump

[Pdelcast]

Yes, I agree. I think you should BOTH contact your representatives and express your displeasure with the Canadian Customs and the amount of time it is taking to clear customs. I know mail from Canada to the US is taking 2-3 days to clear customs, but mail from the US to Canada is taking 2 weeks to 6 weeks (and I don't know WHY there is such a variation -- not sure if it is the location of the customs or what...)


I'll suggest that we make the change to shipping express -- but Express costs about 4 times what Priority mail costs -- and I don't know if we can absorb the difference and not charge for it.

Patrick

[wade7575]

Ok I just ran some number at your site Patrick as if I were placing an order for a MMM here's what I found.Running the number's using USPS Mail and both were international as that is the olny way a Package can be sent from the USA to Canada using USPS.The price for Priority Mail was 17.00 even and 27.25 for Express Mail,if you want to run the numbers I just had to use my postal code witch is N4N3M1.Now if are doing return shipping in the states that means using the same numbers I just got let's say it is on averge 17 bucks as well that means it's costing 17 bucks each way for a total of 28 dollars,where as Express is cheaper if you used it one way olny 27.25.I know I would not mind when I called in if Castle would pay the 17.00 seeing as that's what it cost's me an I would be willing to kick in the other 10 bucks to upgrade the shiping but as far as me picking up the whole tab for if I want to have it sent back to me Express no way,I would be willing to meet you half way if you would be willing to meet me half way.

[Pdelcast]

Originally Posted by wade7575

Ok I just ran some number at your site Patrick as if I were placing an order for a MMM here's what I found.Running the number's using USPS Mail and both were international as that is the olny way a Package can be sent from the USA to Canada using USPS.The price for Priority Mail was 17.00 even and 27.25 for Express Mail,if you want to run the numbers I just had to use my postal code witch is N4N3M1.Now if are doing return shipping in the states that means using the same numbers I just got let's say it is on averge 17 bucks as well that means it's costing 17 bucks each way for a total of 28 dollars,where as Express is cheaper if you used it one way olny 27.25.I know I would not mind when I called in if Castle would pay the 17.00 seeing as that's what it cost's me an I would be willing to kick in the other 10 bucks to upgrade the shiping but as far as me picking up the whole tab for if I want to have it sent back to me Express no way,I would be willing to meet you half way if you would be willing to meet me half way.

Well, I can't argue numbers with you -- I'm at home for the weekend and I can't check what we actually pay. I do know it costs about $4.00 to ship within the US by Priority mail, and about $18.00 by Express.

Patrick

[wade7575]

I think you should make some kind of provision if a person is willing to part of the shipping cost's they can be upgraded.I know I asked when I was alking with Bernie and he said there was nothing he could,I called in and asked to speak with you and the girl at the front desk would not let me talk with about it I also wanted to ask you some other thing's but have found the answer's to my Question's,she just I know this is Wade and Patrick is very busy and does not have time answer silly Question,she was lucky I was in a good mood and just hung.

[jayjay283]

lol man, You know we get the same crap buying stuff from Canada. Customs fees and longer shipping. I just dont buy from Canada anymore. Most of the things ive bought from Canada had a flat rate shipping fee of $25 only for UPS to make me write out a check for $35 more dollars for a customs brokerage fee whatever the crap that is. Quit whining and I will.

[JaySki]

Not gonna get into a banter over it, but, "paying the difference" where it would be nice, CC doesn't owe it to you, and to think you don;t get treated the same as everyone else is a pretty lame thing to imply.

[wade7575]

I'm not saying I'm not getting treated the same as everyone else in the sense that you are getting a better method of shipping,but it's the fact that when a shipping method that is Priority Mail for Canada and the State's and it is not always custom's fault and it takes a much greater time to get to me than it does for someone else in the USA.I'll tell you what you tell Castle the next time you need to send a high dollar item in like a MMM and tell them when they get your bad unit you tell them to keep it for 3 or 4 weeks before they send it out and see how funny you think is.
My olny point is to try to have something done to make the transit time a little less wether the customer from a country outside the USA has to chip in a little to upgrade the service.I do not think you bought your RC stuff olny to have to wait 3 to 4 weeks on something you paid for and the worst part is when it's in the mail it's out of your hands.And as far as buying the same crap in canada well I did'nt have much of a choice when I had to send it back to castle for exchange,and the las time I checked Castle is not Located in canada.

[bdebde]

Sent my mgm to czech republic, took two months, quit whining!

[tc3_racer_001]

its taken months to get my stuff back from castle. first 2 weeks of getting to them, then another week i forgot to pay, then 4 or so weeks for them to actually replace the stuff then another week or so for htem to ship it and another week and its still not here. im really hoping i dont have to send my mmm back for replacement!!!

[wade7575]

I think the people on this site assume I have not waited for castle as well,I sent in a MM not that long ago and it took 3 weeks from when they got it to send it back out and another 3 and a half weeks for the Mail to deliver.Now I don't know what kind of idot thinks when I spend money on something and when it needs to be repaired I would think 6 and a half weeks for me to get it back is insane.
I got my MMM from castle to try to keep wait times down if anything should go wrong seeing that if I got a ESC from Korea I know that I will never get a person on the phone or who speaks english for that matter.All Iwuld like to see right now until the MMM failure rate goes down is a faster means of return them to customer's who are living in the USA.
I'm not try to get anyone mad at me but maybe unless your name is Patrick and you are the owner of a certain company called castle creations and if you do not live in Canada don't comment in this thread.

[bdebde]

Just trying to say, if you purchase something made outside of your country, you should expect longer shipping times. As i stated with the czech made esc, and i expected long shipping times. Also the case with german made motors I have; 5 months to get a lehner replaced!